Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest satisfaction, Operational leadership. Demonstrate mastery of Team Member role. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Lift up to 50 pounds, Stand for 4 to 8 hours
What They're Looking For.
Must Have
1 year of leadership experience, 1 year of restaurant experience, 1 year of retail experience, 1 year of customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member role
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment
Communicate effectively on the floor
Address team and guest needs proactively
Manage multiple priorities
Delegate objectives and tasks
Ensure execution of SOP
Ensure execution of quality standards
Coach and give feedback to Team Members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Complete store product orders
Engage in career conversations
Bring Core Values to life
Manage impact on others
Make decisions as Manager on Duty
Lead team with joyfulness
Serve guests with joyfulness
Be a community member with joyfulness
Create success for others
Give powerful feedback
Coach team from commitment
Make a positive impact
Create inclusive culture
Create inspiring culture
Take ownership of development
Seek feedback for growth
How You'll Work.
Team & Collaboration
Work with General Manager; Work with Assistant General Manager; Team member development
Communication Scope
Effective communication
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