Story Cannabis
Cannabis
ShiftLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Shift Lead at Story Cannabis. Skills: Leading daily operations, Ensuring positive customer experience, Guiding and supporting the retail team, Setting the tone for exceptional customer service, accuracy, and teamwork, Coaching team members, Maintaining store standards. Serve as a resource for questions or issues from staff and customers. Oversee onboarding for all new retail associates”
What You'll Achieve.
Ensuring every guest has a positive and enjoyable customer experience; Setting the tone for exceptional customer service, accuracy, and teamwork; Help create a smooth and successful operation within the store
Industry & Context.
Must be over 21 years of age, Can legally work in the United States - all documentation required, Must have a valid State-Issued ID or U. S. Passport, Must have reliable transportation, Must have no scheduling restrictions, Employment offers are contingent upon successful completion of all pre-employment background checks, Must have the ability to push, pull, or lift a minimum of 50 pounds, Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods, Maintain strict confidentiality in compliance with HIPAA guidelines
What They're Looking For.
Must Have
Minimum High School Diploma or G. E. D equivalent required, 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment, Proficiency with POS systems and basic computer applications, Must be over 21 years of age, Can legally work in the United States - all documentation required, Excellent customer service and communication skills, Must have a valid State-Issued ID or U. S. Passport, Must have reliable transportation, Must have no scheduling restrictions, Employment offers are contingent upon successful completion of all pre-employment background checks, Must have the ability to push, pull, or lift a minimum of 50 pounds, Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods
Nice to Have
Marijuana knowledge strongly preferred
What You'll Do.
Serve as a resource for questions or issues from staff and customers
Oversee onboarding for all new retail associates
Assist with tracking of daily and monthly inventory
Assist with restocking the sales floor with cannabis and non-cannabis products
Open and close the store as needed
Assist the Management team
Provide exceptional customer service in accordance with established standards
Develop and maintain rapport with our customers
service providers and staff
and help locate the proper product for customers
depending on their individual needs
Explain the effects of different types of cannabis to customers and patients clearly and effectively
Ensure strict controls to protect organizational assets at the direction of management
Set up and break down display cases per company standard
Ensure phone calls and online orders are addressed in a timely manner
Maintain cleanliness of the store
sweeping and sanitization
Maintain a positive work environment conducive to trust and respect
Maintain strict confidentiality in compliance with HIPAA guidelines
Perform other related work as required
How You'll Work.
Team & Collaboration
Guide and support the retail team; Develop and maintain rapport with staff
Communication Scope
Excellent customer service and communication skills
Full Job Description
Our Story: Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started. Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time. Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do. If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story. Overview: As a Shift Lead, you will play a key role in leading daily operations and ensuring every guest has a positive and enjoyable customer experience. You’ll guide and support the retail team through active floor leadership, setting the tone for exceptional customer service, accuracy, and teamwork. From overseeing transactions and compliance procedures to coaching team members and maintaining store standards, you’ll help create a smooth and successful operation within the store. Responsibilities: Serves as a resource for questions or issues from staff and customers. Oversee onboarding for all new retail associates. Assists with tracking of daily and monthly inventory. Assist with restocking the sales floor with cannabis and non-cannabis products. Open and close the store as needed. Assist the Management team. Provide exceptional customer service in accordance with established standards. Develop and maintain rapport with our customers, vendors, service providers and staff. Recommend, select, and help locate the proper product for customers, depending on their individual needs. Explain the effects of different types of cannabis to customers and patients clearly and effectively. Ensure strict controls to p
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