Postpartum Support International
Healthcare
ShiftLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shift Lead at Postpartum Support International. Skills: Mental health support, Resource referral. Answer telephonic, text, and chat inquiries. Conduct assessments”
Industry & Context.
Tolerate distress; Handle high-acuity contacts
Clear background check, Complete all training, High internet speeds, Quiet and secure office space
What They're Looking For.
Must Have
Licensed Mental Health Clinician, Licensed Healthcare Professional, National or State-Certified Doula, Lactation Consultant, Childbirth Educator, Peer Specialist, 2 years' work experience, Professional liability insurance
Nice to Have
Bachelor's degree in a related field
What You'll Do.
Provide psychosocial support
Provide evidence-based information
Provide brief interventions
Educate help-seekers about resources
Refer help-seekers to services
Maintain documentation of cases
Ensure professionalism in workspace
Interact and engage with team
Ensure privacy and confidentiality
Attend and participate in meetings
Attend and participate in trainings
Attend and participate in development exercises
How You'll Work.
Team & Collaboration
Remote team; Services/Operations teams; Clinical teams
Full Job Description
Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA). The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal Mental Health Hotline (Hotline), delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as well as their families and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote position. The pay for this position is $66,950.00. The schedule totals 40 hours per week, Sun-Thu - 4:00 PM- 12:00 AM Eastern. PLEASE NOTE: Our training schedule for this role requires that you can attend 2 weeks (80 hours) of training, Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am, before you start your agreed-upon shift. How You Will Contribute As the Hotline Counselor, you will perform the following key responsibilities: Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions. Educate help-seekers about perinatal mental health resources and services. Referring help-seeker
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