Insomnia Cookies
In-Store
ShiftLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Shift Lead at Insomnia Cookies. Skills: Customer service, Team leadership, Operations management. Provide incredible customer service. Maintain operations during shift”
What You'll Achieve.
Predicting the flow of business; Contributing to a productive shift; Contributing to a fun shift
Industry & Context.
Ability to lift up to 40 lbs, Legally eligible to work in the United States
What They're Looking For.
Must Have
1 year of working experience in a customer service focused role, Point of Sales systems experience, Must be 18 years or older
Nice to Have
Ability to lead-by-example, Ability to motivate others
What You'll Do.
Provide incredible customer service
Maintain operations during shift
Communicate pertinent information
Monitor production efficiency
Hold team accountable
Assist in training team members
Prioritize and delegate tasks
clean working environment
Adhere to safe food handling practices
How You'll Work.
Team & Collaboration
Leading the cookie crew team; Work alongside the Cookie Crew
Full Job Description
## Description As a Shift Leader at our Macon, GA store located at 1530 Mercer University Dr., Suite 700, Macon, GA, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! SOME OUR SWEET SHIFT LEADER PERKS: • Flexible part-time work schedules • Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) • Paid vacation and sick time off • Interactive training & mentorship • Pet insurance for your furry loved ones • Job stability with a rapidly growing and reputable company • Achievable growth/promotion opportunities • You get to work in a fun, exciting team environment • Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team • Support and work alongside the Cookie Crew • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices • Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE: •
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