Insomnia Cookies
In-Store
ShiftLead
Neural analysis suggests this role is
optimal for Entry candidates.
“Shift Lead at Insomnia Cookies. Skills: Customer service, Leadership. Building orders. Baking”
What You'll Achieve.
Predicting the flow of business during a successful shift; Productive and fun night for your store
Industry & Context.
Ability to lift up to 40 lbs., Must be 18 years or older to be employed
What They're Looking For.
Must Have
At least 1 year of working experience in a customer service focused role, Ability to lift up to 40 lbs., Legally eligible to work in the United States, Must be 18 years or older to be employed
Nice to Have
Point of Sales systems experience
What You'll Do.
Interacting with customers
Maintaining operations during your shift
Communicating pertinent information
Monitoring production efficiency
Holding the team accountable to company standards and procedures
Assisting in the training and coaching of team members
Prioritize and delegate tasks for baking
Support and work alongside the Cookie Crew
working environment for our guests and staff
Adhere to safe food handling practices
Manage cash handling and deposits
How You'll Work.
Team & Collaboration
Support store leadership; Support and work alongside the Cookie Crew; Communicating pertinent information; Assisting in the training and coaching of team members
Communication Scope
Outstanding communication
Full Job Description
## Description As a Shift Leader at our KSU store located at 1133 Chastain Road NW, Kennesaw GA 30144, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! SOME OUR SWEET SHIFT LEADER PERKS: • Flexible part-time work schedules • Excellent training & mentorship • Pet insurance for your furry loved ones • Job stability with a rapidly growing and reputable company • Achievable growth/promotion opportunities • You get to work in a fun, exciting team environment • FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team • Support and work alongside the Cookie Crew • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices • Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE: • At least 1 year of working experience in a customer service focused role • Point of Sales systems experience • Outstanding communication, time management, and people skills • Outgoing/friendly/patient •
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