Insomnia Cookies
In-Store
ShiftLead
“Shift Lead at Insomnia Cookies. Skills: Customer service, Leadership, Baking, Suggestive selling. Provide incredible customer service and quality products. Support store leadership by maintaining operations during your shift”
What You'll Achieve.
Predicting the flow of business during a successful shift; Productive and fun night for your store
Industry & Context.
Ability to lift up to 40 lbs., Legally eligible to work in the United States, Must be 18 years or older to be employed
What They're Looking For.
Must Have
At least 1 year of working experience in a customer service focused role, Legally eligible to work in the United States, Must be 18 years or older to be employed
Nice to Have
Point of Sale systems experience, Outstanding communication, time management, and people skills, Outgoing/friendly/patient demeanor, Detail focused and results-oriented, Ability to lead-by-example and motivate others, Ability to lift up to 40 lbs.
What You'll Do.
Provide incredible customer service and quality products
Support store leadership by maintaining operations during your shift
Communicate pertinent information
Monitor production efficiency
Hold the team accountable to company standards and procedures
Assist in the training and coaching of team members
Prioritize and delegate tasks for baking
Lead the cookie crew team
Support and work alongside the Cookie Crew
Adhere to safe food handling practices
Manage cash handling and deposits
Interacting with customers
How You'll Work.
Team & Collaboration
Support store leadership; Assist in the training and coaching of team members; Support and work alongside the Cookie Crew
Communication Scope
Outstanding communication
Applying for this Shift Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Insomnia Cookies?
Real rants from real employees. Read before you apply.