Black Rifle Coffee Company
ShiftLead
“Shift Lead at Black Rifle Coffee Company. Skills: Customer service, Team leadership, Store operations. Deliver exceptional customer service. Execute store operations during shifts”
Industry & Context.
Ability to work flexible schedule, Light to moderate lifting, Ability to work in confined area
What They're Looking For.
Must Have
3+ years experience in QSR, 2+ years retail supervisory experience, Experience with cash handling, Experience with safety and security, Competency in written communication, Competency in verbal communication, Basic computer skills
Nice to Have
2+ years of retail supervisory experience
What You'll Do.
Deliver exceptional customer service
Execute store operations during shifts
Organize opening duties
Organize closing duties
Provide clear coaching
Provide specific feedback
Provide timely feedback
Respond to customer needs
Respond to store needs
Escalate feedback to management
Escalate concerns to management
Prepare quality beverages
Prepare quality food products
Follow health guidelines
Follow safety guidelines
Follow sanitation guidelines
Schedule floor staff breaks
Cover floor staff breaks
Schedule floor staff meals
Cover floor staff meals
Assist with other duties
How You'll Work.
Team & Collaboration
Supervising employees; Coaching employees
Communication Scope
Written communication; Verbal communication
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