The Pod Group
non-profit
ShelterManager(VAW)
Neural analysis suggests this role is
optimal for Senior candidates.
“Shelter Manager (VAW) at The Pod Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Manage day-to-day emergency shelter operations, Supervise frontline staff, Oversee facility operations, Oversee shelter-related expenses, Submit program statistics and funder reports. Oversee day-to-day shelter operations. Lead shelter staff”
What You'll Achieve.
ensure effective service delivery; empowering and engaging with women and their families to rebuild their lives; help individuals move toward safety, stability, and independence; create a meaningful impact in the lives of women and their families; drive service excellence
Industry & Context.
Respond to crises as required; Conduct investigations into internal client complaints and see through resolutions; Mediate workplace conflicts when necessary; Ensure timely response to repairs, maintenance requests, health and safety concerns
Availability for evening and weekend work as needed
What They're Looking For.
Must Have
Bachelor of Social Work or a related degree, Current Registration and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), Minimum 7 to 10 years of progressive experience in the social services sector, Minimum of 3 to 5 years in a management role, Knowledge of the VAW sector, relevant legislation, and sector best practices, Valid First Aid/CPR certification
Nice to Have
Experience in a unionized work environment is preferred, Experience in program development, facilitation, and staff training is an asset
What You'll Do.
Oversee day-to-day shelter operations
Contribute to the development of programs
Manage day-to-day emergency shelter operations to ensure effective service delivery
Support case management processes
Respond to crises as required
Collaborate with the Program Director or designate to develop and implement short- and long-term program goals
Assist in the development of new services and programming for women and children
Conduct investigations into internal client complaints and see through resolutions
Supervise frontline staff and shelter personnel
Organize and facilitate regular team meetings
Provide regular coaching and performance evaluations for staff
Support development through training opportunities and a professional growth program
Maintain up-to-date files and conduct regular audits of all supervision and performance management files
Mediate workplace conflicts when necessary
Participate in the recruitment of shelter personnel
Oversee timecard compliance
Address disciplinary issues and participate in grievance procedures
Oversee day-to-day facility operations in collaboration with the maintenance team and external contractors
Ensure timely response to repairs
health and safety concerns
compliance with public health
and accessibility standards
Monitor shelter occupancy and physical resources
Oversee shelter-related expenses
including petty cash and Personal Needs Account (PNA) reconciliation
Ensure all policy documents are up-to-date and accessible
Submit program statistics and funder reports on schedule
Oversee incident reporting and complete WSIB forms when required
Represent the organization at sectoral tables and advocacy initiatives
Promote the organization's shelter programs in the community
Maintain positive relationships with partner organizations
Perform other duties as assigned by the Program Director or designate
How You'll Work.
Team & Collaboration
key member of their management team; Collaborate with the Program Director or designate to develop and implement short- and long-term program goals; Oversee day-to-day facility operations in collaboration with the maintenance team and external contractors; Maintain positive relationships with partner organizations
Process & Methodology
Develop and implement short- and long-term program goals, Assist in the development of new services and programming
Full Job Description
**AMAZING NON-PROFIT AND COMMUNITY-BASED ORGANIZATION IN TORONTO** Our client is a registered charity and non-profit organization, dedicated to supporting women and their children who are experiencing gender-based violence, homelessness, and unique circumstances. For over 50 years, they have provided vital services including emergency shelter support, transitional housing, and community outreach programs. Rooted in feminist, trauma-informed, and client-centered practices, they are committed to empowering and engaging with women and their families to rebuild their lives. Through advocacy, they help individuals move toward safety, stability, and independence. **Are you passionate about helping women and their children thrive?** The Pod Group is partnering with this organization to place a collaborative and compassionate leader to fulfill the role of Shelter Manager. **WHY YOUR ROLE MATTERS **🔍 The Shelter Manager will report directly to the Program Director as a key member of their management team. In this critical role, you will oversee day-to-day shelter operations, lead shelter staff, and contribute to the development of programs that best serve women and their children in the community. This is more than a leadership role, it is an opportunity to create a meaningful impact in the lives of women and their families. Our client is searching for a collaborative, hands-on, people-centered leader who can inspire teams, foster organizational culture, and drive service excellence. **HOW YOU WILL MAKE AN IMPACT** 🎯 **Operations & Program Support: ** * Manage day-to-day emergency shelter operations to ensure effective service delivery, support case management processes and respond to crises as required. * Collaborate with the Program Director or designate to develop and implement short- and long-term program goals in alignment with funder requirements and strategic priorities. * Assist in the development of new services and programming for women and children based on emer
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