The Pod Group
Non-profit
ShelterManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Shelter Manager at The Pod Group. Skills: Shelter operations, Staff management, Program development. Manage day-to-day emergency shelter operations. Support case management processes”
What You'll Achieve.
Ensure effective service delivery; Develop short-term program goals; Develop long-term program goals; Ensure efficient shelter operations; Ensure timely response to repairs; Ensure timely response to maintenance; Ensure timely response to safety concerns; Ensure adequate space for clients; Ensure adequate supplies for clients; Ensure all policy documents accessible; Submit reports on schedule
Industry & Context.
Respond to crises; Conduct investigations; Mediate workplace conflicts
Availability for evening work, Availability for weekend work
What They're Looking For.
Must Have
Bachelor of Social Work or related degree, Current Registration with OCSWSSW, 7 to 10 years progressive experience, 3 to 5 years management role, Valid First Aid/CPR certification
Nice to Have
Experience in unionized work environment, Experience in program development, Experience in facilitation, Experience in staff training
What You'll Do.
Manage day-to-day emergency shelter operations
Support case management processes
Develop and implement program goals
Assist in development of new services
Conduct investigations into client complaints
Supervise frontline staff
Supervise shelter personnel
Organize and facilitate team meetings
Provide coaching for staff
Provide performance evaluations for staff
Support staff development
Maintain up-to-date files
Conduct regular audits of files
Mediate workplace conflicts
Participate in recruitment of personnel
Participate in onboarding staff
Participate in training of staff
Oversee timecard compliance
Address disciplinary issues
Participate in grievance procedures
Oversee day-to-day facility operations
Respond to maintenance requests
Respond to safety concerns
Monitor shelter occupancy
Monitor physical resources
Oversee shelter-related expenses
Reconcile Personal Needs Account
Ensure policy documents are up-to-date
Submit program statistics
Submit funder reports
Oversee incident reporting
Represent organization at sectoral tables
Represent organization at advocacy initiatives
Promote organization's shelter programs
Maintain positive relationships with partners
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Management team; Maintenance team; External contractors; Partner organizations
Full Job Description
**AMAZING NON-PROFIT AND COMMUNITY-BASED ORGANIZATION IN TORONTO** Our client is a registered charity and non-profit organization, dedicated to supporting women and their children who are experiencing gender-based violence, homelessness, and unique circumstances. For over 50 years, they have provided vital services including emergency shelter support, transitional housing, and community outreach programs. Rooted in feminist, trauma-informed, and client-centered practices, they are committed to empowering and engaging with women and their families to rebuild their lives. Through advocacy, they help individuals move toward safety, stability, and independence. **Are you passionate about helping women and their children thrive?** The Pod Group is partnering with this organization to place a collaborative and compassionate leader to fulfill the role of Shelter Manager. **WHY YOUR ROLE MATTERS **🔍 The Shelter Manager will report directly to the Program Director as a key member of their management team. In this critical role, you will oversee day-to-day shelter operations, lead shelter staff, and contribute to the development of programs that best serve women and their children in the community. This is more than a leadership role, it is an opportunity to create a meaningful impact in the lives of women and their families. Our client is searching for a collaborative, hands-on, people-centered leader who can inspire teams, foster organizational culture, and drive service excellence. **HOW YOU WILL MAKE AN IMPACT** 🎯 **Operations & Program Support: ** * Manage day-to-day emergency shelter operations to ensure effective service delivery, support case management processes and respond to crises as required. * Collaborate with the Program Director or designate to develop and implement short- and long-term program goals in alignment with funder requirements and strategic priorities. * Assist in the development of new services and programming for women and children based on emer
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