SHARED SERVICES SCHEDULING SPECIALIST
Healthcare
SHAREDSERVICESSCHEDULINGSPECIALIST-PR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“SHARED SERVICES SCHEDULING SPECIALIST - PR at SHARED SERVICES SCHEDULING SPECIALIST. Skills: Scheduling, Customer service, Coordination, Documentation. Assist with scheduling medical appointments. Coordinate necessary transportation”
What You'll Achieve.
Meet productivity guidelines
Industry & Context.
Resolve complex inquiries; Resolve issues quickly
Physical standing up to 6 hours, Physical sitting up to 6-8 hours, Lift up to 50 pounds, Bend/squat, Maneuver stairs, Climb stairs, Walk to access work areas, Agility, Fine motor skills, Visual acuity, Audio processing, Speak clearly, Good decision-making, Rational processing, Analysis
What They're Looking For.
Must Have
40 WPM typing speed, Spanish and English bilingual, 1-2 years customer service experience, 1-2 years quality experience, 1-2 years auditing experience, Alternative power/internet for outages, Modern personal computer, Latest version of Windows or macOS, Install required remote-access applications, Processor 3.0 GHz or faster, 8 GB RAM, Sufficient free disk space, Minimum screen resolution 800x600, 25 Mbps download internet, 10 Mbps upload internet, Stable internet connection, Wired Ethernet connection preferred, Private quiet workspace
Nice to Have
Associate degree preferred, Equivalent call center experience preferred
What You'll Do.
Assist with scheduling medical appointments
Coordinate necessary transportation
Handle customer service issues
Make arrangements for Aide Services
Schedule specialty appointments
Schedule medical appointments
Make visit verification calls
Reschedule cancellations
Schedule post-fall cases
Ensure accurate participant information
Fax authorizations to providers
Fax referrals to facilities
Relay appointment information
Provide updates to participants
Document interactions accurately
Document updates timely
Process requests for health information release
Schedule provider follow-up appointments
Document calls in internal systems
Report participant grievances
Schedule CBPCP appointments
Schedule specialty consultations
Inform participants of future appointments
Identify and partner to resolve inquiries
Complete documentation regarding appointments
Update participant profiles
Perform consistently with mission
Perform according to policies
Seek clarification when needed
Assume responsibility for assignments
Seek supervision appropriately
Meet productivity guidelines
Maintain proper documentation
Maintain HIPAA standards
Maintain confidentiality of PHI
Assume responsibility for professional growth
Maintain professional knowledge
Upgrade practice skills
Treat employees respectfully
Facilitate teamwork environment
Communicate in caring manner
Communicate in helpful manner
Communicate in considerate manner
Communicate in culturally sensitive manner
Demonstrate understanding of participant needs
Anticipate participant needs
Meet participant needs
Utilize service recovery techniques
Resolve issues quickly
Manage multiple tasks
Adapt to changing priorities
How You'll Work.
Team & Collaboration
Other departments; Management; Appropriate department; Grievances and Appeals department; Other disciplines; Peers; Colleagues
Communication Scope
Written communication; Verbal communication
Full Job Description
**JOB PURPOSE:** Shared Services Scheduling Specialist – PR assists with scheduling in-house and external physician/specialist medical appointments for participants, coordinates necessary transportation, handles customer service issues, makes all arrangements for Aide Services/escorts and assists with other functions as needed. **JOB RESPONSIBILITIES:** * Schedule participants with their specialty appointments and medical appointments with their CBPCPs. * Make visit verification calls to confirm appointments and reschedule any cancellations. * Check the provider lookup, Liberty Dental website and the NVA list to schedule appointments with in-network providers, escalating any issues to management, and appropriate department. * Schedule SDR, post-fall, and HR/HI cases within 7 days of triggering. * Ensure that participants' charts reflect the most accurate information, such as cancelling appointments and updating service plans when necessary. * Ensure all authorizations and referrals are accurately faxed to the appropriate providers and facilities. * Communicate effectively with all participants to relay appointment information, and provide updates as needed. * Responsible for documenting all interactions and updates in a participants chart accurately and in a timely manner. * Processes requests for the release of health information. * Schedules provider follow-up appointments. * Documents all calls in internal systems. * Report any participant grievances reported by other DHC staff directly to the Grievances and Appeals department, as well as other disciplines involved. * Schedule CBPCP appointments. * Schedules all specialty consultations, including but not limited to psychiatry, podiatry, lab/home draws, and acupuncture. * Informs Participants via phone regarding all future appointments. * Identifies and partners with other departments to resolve complex participant inquiries. * Completes documentation regarding appointments in the organization's computer systems.
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