SHAREDSERVICESEFFECTUATIONSUPERVISOR

**JOB PURPOSE:** The Shared Services Effectuation Supervisor is responsible for overseeing the end-to-end service effectuation process, ensuring that all authorized services for participants are accurately coordinated, scheduled, delivered, and completed in a timely manner. This role ensures continuity between care authorization and service delivery by supervising a team responsible for tracking, coordinating, and closing the loop on all participant services. The supervisor works closely with interdisciplinary teams (IDT), providers, and internal departments to ensure seamless execution of care plans and compliance with PACE program requirements. **JOB RESPONSIBILITIES:** * Supervise daily operations of the Shared Services Effectuation Data Quality team, ensuring effective coordination, tracking, and completion of all authorized PACE participant services. * Oversee the full-service effectuation lifecycle, including authorization tracking, coordination, scheduling, execution follow-up, and confirmation of service completion within required timeframes. * Ensure accuracy and integrity of service data by performing quality oversight of Care Compass entries and conducting routine audits of IDT and Shared Services documentation to confirm services are properly effectuated. * Serve as primary liaison between Shared Services, Provider Relations, IDT teams, external providers, and internal departments (e.g., Appeals & Grievances, Claims, Transportation, vendors) to resolve service gaps, delays, and operational issues. * Monitor daily and ad-hoc service status reports to ensure timely resolution of pending services, escalate barriers impacting service delivery, and drive resolution through cross-functional collaboration. * Ensure compliance with PACE program requirements, CMS & DOH regulations, internal policies, and documentation standards, supporting audit readiness and regulatory adherence. * Analyze operational data and quality metrics to identify trends, inefficiencies,