2020 Companies
SharedServicesAccountManager
“Shared Services Account Manager at 2020 Companies. Skills: Project Management, Client Relationship Management, Cross-functional Coordination, Operational Execution. Serve as primary point of contact for client accounts. Lead end-to-end project management”
What You'll Achieve.
Client satisfaction and relationship health; On-time project delivery; Project execution quality and compliance; Risk identification and escalation management; Communication effectiveness; Reporting accuracy and timeliness; Cross-functional collaboration; Operational efficiency and process adherence; Ability to successfully manage multiple concurrent projects
Industry & Context.
problem-solving, critical thinking, and risk management skills
What They're Looking For.
Must Have
3–5 years of direct Account Management, Project Management, Client Services, or related experience, Proven experience managing multiple projects and client relationships simultaneously, client-facing communication and relationship management skills, Excellent written and verbal communication skills, organizational skills with exceptional attention to detail and follow-through, Ability to manage competing priorities in a fast-paced environment, Experience coordinating cross-functional teams and operational workflows, problem-solving, critical thinking, and risk management skills, Ability to work independently while maintaining team collaboration, Experience creating project plans, timelines, reporting, and project documentation, working knowledge of Microsoft Office Suite, including Excel
Nice to Have
Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred, Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred, PMP, CAPM, PRINCE2, or related project management certification is a plus
What You'll Do.
Serve as primary point of contact for client accounts
Lead end-to-end project management
Coordinate internal resources and cross-functional teams
Develop and maintain detailed project plans
Ensure projects delivered on time
Monitor project health
Manage project scope changes
Facilitate clear and consistent communication
Partner closely with Operations
Review project reporting
Support development of project workflows
Create and maintain project documentation
Ensure resource availability and alignment
Escalate project risks
Maintain client relationships
Identify opportunities for operational improvements
How You'll Work.
Team & Collaboration
Coordinate internal resources and cross-functional teams; Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams; Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders; Ability to work independently while maintaining team collaboration
Communication Scope
client-facing communication and relationship management skills; Excellent written and verbal communication skills; Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders; Communication effectiveness
Process & Methodology
Lead end-to-end project management, Develop and maintain detailed project plans, Ensure projects are delivered on time, within scope, and within budget, Monitor project health, identify risks proactively, and communicate mitigation plans, Manage project scope changes, scheduling adjustments, and operational escalations, Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials, Experience creating project plans, timelines, reporting, and project documentation
Applying for this Shared Services Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about 2020 Companies?
Real rants from real employees. Read before you apply.