2020 Companies
SharedServicesAccountManager
“Shared Services Account Manager at 2020 Companies. Skills: Project Management, Client Management, Cross-functional Coordination, Operational Execution. Serve as primary point of contact for clients. Lead end-to-end project management”
What You'll Achieve.
Client satisfaction and relationship health; On-time project delivery; Project execution quality and compliance; Risk identification and escalation management; Communication effectiveness; Reporting accuracy and timeliness; Cross-functional collaboration; Operational efficiency and process adherence; Ability to successfully manage multiple concurrent projects
Industry & Context.
problem-solving; critical thinking; risk management skills; Identify risks proactively, and communicate mitigation plans; Escalate project risks, blockers, or client concerns to leadership as appropriate
What They're Looking For.
Must Have
3–5 years of direct Account Management, Project Management, Client Services, or related experience, Proven experience managing multiple projects and client relationships simultaneously, client-facing communication and relationship management skills, Excellent written and verbal communication skills, organizational skills with exceptional attention to detail and follow-through, Ability to manage competing priorities in a fast-paced environment, Experience coordinating cross-functional teams and operational workflows, problem-solving, critical thinking, and risk management skills, Ability to work independently while maintaining team collaboration, Experience creating project plans, timelines, reporting, and project documentation, working knowledge of Microsoft Office Suite, including Excel
Nice to Have
Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools, Experience working in field execution, retail merchandising, marketing operations, or client services environments, PMP, CAPM, PRINCE2, or related project management certification
What You'll Do.
Serve as primary point of contact for clients
Lead end-to-end project management
Coordinate internal resources and cross-functional teams
Develop and maintain detailed project plans
Ensure projects delivered on time
Monitor project health
Manage project scope changes
Facilitate clear communication with clients
Partner closely with Operations
Review project reporting
Support development of project workflows
Create and maintain project documentation
Ensure resource availability and alignment
Escalate project risks or client concerns
Maintain client relationships through proactive communication
Support onboarding and knowledge-sharing
Identify opportunities for operational improvements
How You'll Work.
Team & Collaboration
Coordinate internal resources and cross-functional teams; Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams; Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders; Ability to work independently while maintaining team collaboration
Communication Scope
client-facing communication; Excellent written and verbal communication skills; Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders; Maintain client relationships through proactive communication
Process & Methodology
Lead end-to-end project management, Develop and maintain detailed project plans, Ensure projects delivered on time, within scope, budget, Monitor project health, identify risks, Manage project scope changes, Create and maintain project documentation, Experience creating project plans, timelines, reporting, and project documentation
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