Coface
Insurance
SharedServiceCenterManager(SSC)
“Shared Service Center Manager (SSC) at Coface. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics. Lead, coach, and develop SSC Team Leaders and Managers. Provide strategic direction”
What You'll Achieve.
ensuring high-quality service delivery; operational efficiency; alignment with Coface’s global strategy; enhances service scope and productivity; ensure seamless implementation of processes and policies; support resolution in a timely manner; ensure common goals are established and achieved alongside SSC Group priorities
Industry & Context.
Analytical thinking and problem-solving capabilities; Demonstrated ability to maintain a continuous, forward-looking perspective that proactively challenges the status quo
What They're Looking For.
Must Have
Bachelor's degree required, Fluent in English (mandatory), Fluent in Spanish (mandatory), 5–10+ years of progressive experience in Shared Services, BPO, or operations management including leadership of cross‑functional teams and process‑driven environments, Proven experience leading teams and managing administrative and operational functions, Demonstrated success in driving performance improvement and business growth initiatives
Nice to Have
Master’s degree in Business Administration or a related field
What You'll Do.
and develop SSC Team Leaders and Managers
Provide strategic direction
Promote a service-oriented culture
Drive talent development
Implement and continuously optimize the SSC operating model
Oversee daily operations
Define operational priorities
Monitor service performance using KPIs
Ensure compliance with internal policies
Manage and control SSC budget
Establish and maintain quality assurance standards
Develop and execute internal communication strategies
Act as a key member of the SSC global leadership team
Own and drive the SSC global roadmap
Build partnerships with Group functions
Escalate critical issues to policy owners
Collaborate cross-functionally
How You'll Work.
Team & Collaboration
Build partnerships with Group functions and local entities; Collaborate cross-functionally to enhance service integration; Share insights, best practices, and feedback with global SSC peers
Communication Scope
Excellent written and verbal communication skills
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