Coface
Insurance
SharedServiceCenterManager(SSC)
“Shared Service Center Manager (SSC) at Coface. Skills: process management, operational metrics, continuous improvement. Lead, coach, and develop SSC Team Leaders. Provide strategic direction”
Industry & Context.
Analytical thinking and problem-solving capabilities; sound professional judgment; proactively challenges the status quo
What They're Looking For.
Must Have
Bachelor's degree required, Fluent in English (mandatory), Fluent in Spanish (mandatory), 5–10+ years of progressive experience in Shared Services, BPO, or operations management including leadership of cross‑functional teams and process‑driven environments, Proven experience leading teams and managing administrative and operational functions, Demonstrated success in driving performance improvement and business growth initiatives
Nice to Have
Master’s degree in Business Administration or a related field
What You'll Do.
and develop SSC Team Leaders
Provide strategic direction
Promote a service-oriented culture
Drive talent development
Implement and optimize SSC operating model
Oversee daily operations
Define operational priorities
Monitor service performance using KPIs
Ensure compliance with policies
Manage and control SSC budget
Establish quality assurance standards
Develop communication strategies
Contribute to strategic initiatives
Own and drive SSC global roadmap
Build partnerships with Group functions
Escalate critical issues
Collaborate cross-functionally
Share insights with global peers
How You'll Work.
Team & Collaboration
fosters collaboration with internal stakeholders; build a high-performing, engaged, and collaborative team environment; Act as a key member of the SSC global leadership team; Build partnerships with Group functions and local entities; Collaborate cross-functionally to enhance service integration; Share insights, best practices, and feedback with global SSC peers
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
ability to manage multiple priorities
Applying for this Shared Service Center Manager (SSC) role?
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