Coface
Insurance
SharedServiceCenterManager(SSC)
Neural analysis suggests this role is
optimal for mid candidates.
“Shared Service Center Manager (SSC) at Coface. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics. Lead, coach, and develop SSC Team Leaders and Managers. Provide strategic direction”
What You'll Achieve.
ensuring high-quality service delivery; operational efficiency; alignment with Coface’s global strategy; enhances service scope and productivity; ensure seamless implementation of processes and policies; support resolution in a timely manner; ensure common goals are established and achieved alongside SSC Group priorities
Industry & Context.
Analytical thinking and problem-solving capabilities; Demonstrated ability to maintain a continuous, forward-looking perspective that proactively challenges the status quo
What They're Looking For.
Must Have
Bachelor's degree required, Fluent in English (mandatory), Fluent in Spanish (mandatory), 5–10+ years of progressive experience in Shared Services, BPO, or operations management including leadership of cross‑functional teams and process‑driven environments, Proven experience leading teams and managing administrative and operational functions, Demonstrated success in driving performance improvement and business growth initiatives
Nice to Have
Master’s degree in Business Administration or a related field
What You'll Do.
and develop SSC Team Leaders and Managers
Provide strategic direction
Promote a service-oriented culture
Drive talent development
Implement and continuously optimize the SSC operating model
Oversee daily operations
Define operational priorities
Monitor service performance using KPIs
Ensure compliance with internal policies
Manage and control SSC budget
Establish and maintain quality assurance standards
Develop and execute internal communication strategies
Act as a key member of the SSC global leadership team
Own and drive the SSC global roadmap
Build partnerships with Group functions
Escalate critical issues to policy owners
Collaborate cross-functionally
How You'll Work.
Team & Collaboration
Build partnerships with Group functions and local entities; Collaborate cross-functionally to enhance service integration; Share insights, best practices, and feedback with global SSC peers
Communication Scope
Excellent written and verbal communication skills
Full Job Description
WHO WE ARE At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! The Shared Services Center (SSC) Manager - Mexico is responsible for leading and optimizing the operations of the SSC, ensuring high-quality service delivery, operational efficiency, and alignment with Coface’s global strategy. This role drives continuous improvement, enhances service scope and productivity, and fosters strong collaboration with internal stakeholders across the Group. Key Responsibilities Leadership & Team Management * Lead, coach, and develop SSC Team Leaders and Managers to build a high-performing, engaged, and collaborative team environment. * Provide strategic direction in alignment with the Group SSC Director (direct reporting line at HQ level). * Promote a strong service-oriented culture, accountability, and continuous improvement. * Drive talent development, succession planning, and capability building within the SSC. Operational Excellence & Service Delivery * Implement and continuously optimize the SSC operating model, including service management frameworks, service catalogues, and SLAs. * Oversee daily operations to ensure efficiency, quality, and adherenc
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