GoodLeap
Servicing Operations
ServicingOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Servicing Operations Specialist at GoodLeap. Skills: subservicer oversight, operational monitoring, audit management, reconciliation, exception resolution, quality control, compliance monitoring, process feedback, continuous improvement. oversight, validation, and control of subservicer servicing activities. ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements”
What You'll Achieve.
ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements; first line of defense for servicing quality and compliance
Industry & Context.
problem-solving abilities; critical thinking skills; Identify defects, trends, and SLA escalate issues with supporting data; Identify and investigate reconciliation discrepancies across servicing systems and financial records; Track recurring issues and escalate for root cause resolution; Identify control gaps and escalate risks; Identify trends in subservicer errors, audit findings, or reconciliation breaks
What They're Looking For.
Must Have
2+ years of experience in servicing operations, financial operations, audit support, or reconciliation-focused roles, problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions), Organized with time-management, technical proficiency, and superb attention to detail, Ability to conceptualize and quickly understand new processes, Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision, Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates, Ability to handle multiple projects simultaneously, Excellent written and oral communication skills, Capability to work independently and as a team player, Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties
Nice to Have
understanding of financial reconciliations and payment processing preferred, Direct experience with subservicer or vendor oversight, servicing quality control, or transaction validation strongly preferred, Experience supporting investor audits, state/regulatory audits, or internal audit functions preferred, Hands-on experience with payment processing flows, transaction lifecycle, and servicing system activity (even if not directly processing)
What You'll Do.
and control of subservicer servicing activities
ensuring all operational outputs are accurate
and aligned with company
and regulatory requirements
subservicer monitoring
reconciliation integrity
audit execution/support
Monitor daily subservicer activity across billing
and account maintenance
and timeliness of transactions performed by the subservicer
and SLA escalate issues with supporting data
Ensure alignment between internal expectations and subservicer execution
Lead servicing support for investor and state audits
Pull and validate required documentation
transaction histories
Perform payment tracing and transaction validation to support audit requests
Partner with internal teams to respond to audit inquiries and deadlines
Identify and investigate reconciliation discrepancies across servicing systems and financial records
Partner with subservicer and internal teams to resolve breaks
Validate corrections and ensure proper system alignment
Track recurring issues and escalate for root cause resolution
Review audit findings
and identified defects
Draft and support disputes of findings where appropriate
Provide data-backed explanations and supporting documentation
Partner with Manager on escalated or systemic issues
Ensure adherence to servicing policies
and regulatory requirements
Support internal QA efforts and control validation
Identify control gaps and escalate risks
Identify trends in subservicer errors
or reconciliation breaks
Provide recommendations for process improvements
Support implementation and validation of fixes
How You'll Work.
Team & Collaboration
cross-functional coordination; Partner with internal teams to respond to audit inquiries and deadlines; Partner with subservicer and internal teams to resolve breaks; Partner with Manager on escalated or systemic issues; work independently and as a team player; establish and build healthy working relations and partnerships with servicers, peers and third parties
Communication Scope
Excellent written and oral communication skills
Process & Methodology
Ability to handle multiple projects simultaneously
Full Job Description
## Description About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Servicing Operations Specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements. This role serves as a first line of defense for servicing quality and compliance, with primary responsibility for subservicer monitoring, reconciliation integrity, and audit execution/support ## Essential Job Duties and Responsibilities Subservicer Oversight & Operational Monitoring Monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance Validate accuracy, completeness, and timeliness of transactions performed by the subservicer Identify defects, trends, and SLA misses; escalate issues with supporting data Ensure alignment between internal expectations and subservicer execution Audit Management & Execution Lead servicing su
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