Baker Hughes
Energy Technology
ServicesSpecialist-TechnicalSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Services Specialist - Technical Support at Baker Hughes. Skills: Technical Support, Customer Service, Problem Solving. Support Imaging Solutions. Support Radiography”
What You'll Achieve.
Project manage issues to closure
Industry & Context.
Troubleshooting; Analytical skills
Travel required, Attend field interventions
What They're Looking For.
Must Have
Bachelor’s degree in engineering or 5 years experience, Fluent in English, Experience in analyzing technical issues, Oral and written communication skills, Interpersonal skills, Team oriented, Willingness to work remotely, Ability to work with changing priorities, Proficiency in Microsoft Word, Proficiency in Microsoft Excel, Proficiency in Microsoft PowerPoint
Nice to Have
Experience in supporting Windows desktop software applications, Experience in software development, Experience in computer networking, Experience in cyber security, Experience in service, Experience in engineering, Experience in application, Experience in manufacturing roles
What You'll Do.
Support Imaging Solutions
Troubleshoot software codes
Troubleshoot configurations
Troubleshoot installations
Troubleshoot applications
Follow escalation paths
Project manage issues
Support issue resolution
Build relationships with internal teams
Build relationships with customers
Support Remote Service team members
Fulfill Customer Advocate duties
Develop training for technicians
Prepare training for technicians
Conduct training for technicians
Attend field interventions
Participate in field interventions
Complete field interventions
Support New Product Introductions
Support New Service Introductions
Develop new techniques
How You'll Work.
Team & Collaboration
Cross-functional internal teams; Global team; Development teams
Communication Scope
Oral communication; Written communication
Process & Methodology
Project manage issues
Full Job Description
Job Description **Services Specialist - Technical Support** **Join our Baker Hughes Team!** Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value. **Partner with the best** **As a Services Specialist - Technical Support, you will be responsible for:** * Have fundamental knowledge of Imaging Solutions and/or Radiography, including the associated software codes, configurations, installations, repairs, troubleshooting, applications, and/or follow established escalation paths to support appropriately. * Effectively project manage issues to closure from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers. * Involve other teams as required, facilitate, and motivate them to support the resolution process for customer issues, technical and otherwise, and use your own leadership skills to get case team buy-in and engagement. * Keep the local commercial sales representative or channel partner copied regarding customer issues and their resolution. * Build strong relationships with the cross-functional internal teams and the customers. * Work with the regions and the leadership to prioritize cases. * Support Remote Service team members, fulfill Customer Advocate duties, and assist other teams as required. * Develop, prepare and conduct training for internal and external technicians. * Attend, participate in and complete field interventions as required to support remote service cases or field service needs. Collaborate with developers or work under the guidance of the developers to modify software code. * Support New Product
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