NICE
ServicesProgramManager,Actimize
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Services Program Manager, Actimize at NICE. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Support operational processes across teams ensuring timely execution. Track deliverables and follow up until closure”
What You'll Achieve.
enabling operational efficiency and data-driven decision-making across global teams
Industry & Context.
analytical and problem-solving skills
What They're Looking For.
Must Have
expertise in Microsoft Excel (Advanced), Experience in PMO or operations roles, analytical and problem-solving skills, Experience in global, matrix environments, communication and stakeholder management skills, Ability to manage multiple priorities
Nice to Have
Exposure to AI or automation tools, Knowledge of data visualization tools, Experience in global environments, Financial services exposure
What You'll Do.
Support operational processes across teams ensuring timely execution
Track deliverables and follow up until closure
Ensure data accuracy and compliance
Perform business analysis including forecasting and pipeline reporting
Build and maintain Excel dashboards for reporting and analytics
and vendor management activities
Drive AI-based automation initiatives for operational efficiency
Prepare operational reports and executive summaries
Execute and monitor operational workflows
Maintain dashboards and reports
Perform data consolidation across systems
Ensure process adherence and documentation quality
Support pipeline forecasting and reporting
Collaborate across global stakeholders
Identify automation opportunities
How You'll Work.
Team & Collaboration
Collaborate with PMO, Finance, HR, Procurement, and Delivery teams; Collaborate across global stakeholders
Communication Scope
communication and stakeholder management skills; communication skills
Process & Methodology
PMO operations
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a dynamic and detail-oriented Professional Services Operations Analyst to support our global Professional Services organization at NICE Actimize. This role is ideal for individuals who are strong in PMO operations, data analysis, and Excel-based reporting, with an emerging mindset toward leveraging AI in operational processes. You will thrive in a fast-paced, cross-functional environment and enjoy connecting data across systems to create a single source of truth. This role plays a critical part in enabling operational efficiency and data-driven decision-making across global teams. How will you make an impact? Support operational processes across teams ensuring timely execution • Track deliverables and follow up until closure • Collaborate with PMO, Finance, HR, Procurement, and Delivery teams • Ensure data accuracy and compliance • Perform business analysis including forecasting and pipeline reporting • Build and maintain Excel dashboards for reporting and analytics • Support PMO, finance, and vendor management activities • Drive AI-based automation initiatives for operational efficiency • Prepare operational reports and executive summaries Key Responsibilities Execute and monitor operational workflows • Maintain dashboards and reports • Perform data consolidation across systems • Ensure process adherence and documentation quality • Support pipeline forecasting and reporting • Collaborate across global stakeholders • Identify automation opportunities Required Skills & Experience Strong expertise in Microsoft Excel (Advanced) • Experience in PMO or operations roles • Strong analytical and problem-solving skills • Experience in glob
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