MicroStrategy
Computer Software
ServicesOperationsAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Services Operations Analyst at MicroStrategy. Skills: Services Operations, Business Operations, Resource Management, Data Analytics. Support end-to-end services operations. Ensure operational readiness”
What You'll Achieve.
Drive visibility; Drive efficiency; Drive scalability; Enable predictable execution; Optimize capacity; Optimize margin; Support informed decision-making; Protect margin; Protect delivery quality; Support effective deployment; Support margin management; Support delivery readiness; Influence resourcing decisions; Influence forecasting accuracy; Influence delivery execution; Support quarterly planning; Support forecasting; Support QBR preparation; Ensure alignment; Ensure smooth execution; Enable consistent operating cadence; Ensure compliance; Support audits; Support compliance requirements
Industry & Context.
Analytical rigor; Operational judgment; Turn data into action; Identify risks; Identify inefficiencies; Identify bottlenecks; Recommend improvements; Provide insights; Data-backed analysis; Validate assumptions; Troubleshoot systems
What They're Looking For.
Must Have
2–5 years of experience in Services Operations, 2–5 years of experience in Business Operations, 2–5 years of experience in Resource Management, 2–5 years of experience in Professional Services Operations, Experience in a software services environment, Experience in a SaaS services environment, Experience in a technology services environment, Analytical skills, Hands-on experience with CRM tools, Hands-on experience with PSA tools, Hands-on experience with ERP tools, Hands-on experience with project management tools, Excel comfort working with large datasets, Reporting comfort working with large datasets, Excellent communication skills, Ability to work cross-functionally, Detail-oriented, Comfortable operating in ambiguity
What You'll Do.
Support end-to-end services operations
Ensure operational readiness
Partner on resource planning
Partner on capacity modeling
Partner on utilization management
Monitor project setup
Monitor staffing alignment
Monitor billing readiness
Monitor delivery health
Identify operational bottlenecks
Recommend improvements
Support subcontractor management
Track subcontractor onboarding status
Track subcontractor utilization
Track subcontractor cost
Track subcontractor performance
Provide subcontractor visibility
Provide subcontractor insights
Act as contact for services dashboards
Translate metrics into insights
Translate trends into insights
Influence resourcing decisions
Influence forecasting accuracy
Influence delivery execution
Translate complex data into insights
Translate complex data into recommendations
Support quarterly planning
Support QBR preparation
Act as connective layer
Ensure smooth execution
Validate services scope
Validate pricing assumptions
Validate staffing feasibility
Validate delivery timelines
Partner on billing readiness
Partner on revenue recognition support
Partner on variance analysis
Enable consistent operating cadence
Prepare sales documents
Review sales documents
Prepare contractual documents
Review contractual documents
Administer services systems
Support services systems
Assist with system enhancements
Assist with documentation
Assist with rollout of process improvements
Drive adoption of tools
Drive consistency of tools
Drive adoption of workflows
Drive consistency of workflows
Maintain operational documentation
Ensure engagements align with policies
Ensure engagements align with contracts
Ensure engagements align with financial controls
Support compliance requirements
How You'll Work.
Team & Collaboration
Services leadership; Professional Services; Sales; Finance; Operations; Executive leadership; Legal; Cross-functional teams
Communication Scope
Translate data into insights; Translate data into recommendations; Communicate with leadership
Process & Methodology
Project management tools
Full Job Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms. But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment. We are seeking a Business & Operations Analyst to strengthen the operational foundation of our Professional Services organization. This role is critical to driving visibility, efficiency, and scalability across delivery, resource management, and financial performance. The ideal candidate combines analytical rigor with opera
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