MicroStrategy

Computer Software

ServicesOperationsAnalyst

$5500–7500k ~AI est. Tokyo, Tokyo, Japan FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Services Operations Analyst at MicroStrategy. Skills: Services Operations, Business Operations, Resource Management, Data Analytics. Support end-to-end services operations. Ensure operational readiness”

What You'll Achieve.

Drive visibility; Drive efficiency; Drive scalability; Enable predictable execution; Optimize capacity; Optimize margin; Support informed decision-making; Protect margin; Protect delivery quality; Support effective deployment; Support margin management; Support delivery readiness; Influence resourcing decisions; Influence forecasting accuracy; Influence delivery execution; Support quarterly planning; Support forecasting; Support QBR preparation; Ensure alignment; Ensure smooth execution; Enable consistent operating cadence; Ensure compliance; Support audits; Support compliance requirements

Industry & Context.

Computer Software
Problems you'll solve

Analytical rigor; Operational judgment; Turn data into action; Identify risks; Identify inefficiencies; Identify bottlenecks; Recommend improvements; Provide insights; Data-backed analysis; Validate assumptions; Troubleshoot systems

What They're Looking For.

Must Have

2–5 years of experience in Services Operations, 2–5 years of experience in Business Operations, 2–5 years of experience in Resource Management, 2–5 years of experience in Professional Services Operations, Experience in a software services environment, Experience in a SaaS services environment, Experience in a technology services environment, Analytical skills, Hands-on experience with CRM tools, Hands-on experience with PSA tools, Hands-on experience with ERP tools, Hands-on experience with project management tools, Excel comfort working with large datasets, Reporting comfort working with large datasets, Excellent communication skills, Ability to work cross-functionally, Detail-oriented, Comfortable operating in ambiguity

What You'll Do.

Support end-to-end services operations

Ensure operational readiness

Partner on resource planning

Partner on capacity modeling

Partner on utilization management

Monitor project setup

Monitor staffing alignment

Monitor billing readiness

Monitor delivery health

Identify operational bottlenecks

Recommend improvements

Support subcontractor management

Track subcontractor onboarding status

Track subcontractor utilization

Track subcontractor cost

Track subcontractor performance

Provide subcontractor visibility

Provide subcontractor insights

Act as contact for services dashboards

Translate metrics into insights

Translate trends into insights

Influence resourcing decisions

Influence forecasting accuracy

Influence delivery execution

Translate complex data into insights

Translate complex data into recommendations

Support quarterly planning

Support QBR preparation

Act as connective layer

Ensure smooth execution

Validate services scope

Validate pricing assumptions

Validate staffing feasibility

Validate delivery timelines

Partner on billing readiness

Partner on revenue recognition support

Partner on variance analysis

Enable consistent operating cadence

Prepare sales documents

Review sales documents

Prepare contractual documents

Review contractual documents

Administer services systems

Support services systems

Assist with system enhancements

Assist with documentation

Assist with rollout of process improvements

Drive adoption of tools

Drive consistency of tools

Drive adoption of workflows

Drive consistency of workflows

Maintain operational documentation

Ensure engagements align with policies

Ensure engagements align with contracts

Ensure engagements align with financial controls

Support compliance requirements

How You'll Work.

Team & Collaboration

Services leadership; Professional Services; Sales; Finance; Operations; Executive leadership; Legal; Cross-functional teams

Communication Scope

Translate data into insights; Translate data into recommendations; Communicate with leadership

Process & Methodology

Project management tools

Full Job Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms. But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment. We are seeking a Business & Operations Analyst to strengthen the operational foundation of our Professional Services organization. This role is critical to driving visibility, efficiency, and scalability across delivery, resource management, and financial performance. The ideal candidate combines analytical rigor with opera

Free ATS check

Applying for this Services Operations Analyst role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on SmartRecruiters

  • SmartRecruiters often includes a video screening step — check camera and mic permissions.
  • Link your GitHub or portfolio directly in the profile section for technical roles.
  • Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.

ANONYMOUS · UNFILTERED

What do employees actually say about MicroStrategy?

Real rants from real employees. Read before you apply.

Read Company Rants →