ServicesOperationManager

**Johnson Controls** , a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **About this opportunity** * **Permanent full-time opportunity** * **Attractive base + super + car allowance** * **Career and training opportunities** The Service Operations Manager is responsible for overseeing the financial management and operational reporting and oversight for the VIC service branch, to ensure that the Service team functions effectively and meets financial plan and growth outcomes. The Service Operations Manager brings a strong financial acumen, thrives in a dynamic environment, and manages operations efficiently. They report to the Service Team Manager – VIC. Key Responsibilities * Manages budgets relating to service delivery operations and ensures financial plan is achieved or exceeded for each respective financial year. * Analyses financial performance and operational processes to identify areas for optimisation and nurture a culture of growth and of continuous improvement. * Ensures services are delivered in accordance with established SLAs and contractual obligations. * Delivers critical financial forecasting and reporting to both customers and internal stakeholders. * Coaches Service team members to achieve profitable outcomes and provides guidance and support for Service Sales team. * Service Excellence: takes joint responsibility for delivering VIC Service Branch outcomes t