Waygate Technology
ServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Services Coordinator at Waygate Technology. Skills: Service delivery, Customer communication, End-to-end service order processes, SAP Order processing. Coordinating service activities. Managing customer communication”
What You'll Achieve.
High-quality after-sales service delivery; High service availability; Customer satisfaction
What They're Looking For.
Must Have
Bachelor’s degree or High School Diploma with at least five years of relevant customer service or service coordination experience, Mandatory hands-on experience with SAP, Fluency in Japanese language, Proficiency in business level English, High attention to detail and accuracy in data maintenance, Ability to work independently while collaborating effectively across functions, Customer focus and team collaboration mindset
Nice to Have
Experience with SFDC/ServiceMax, Understanding of after-sales service operations, Understanding of QTC (Quote-to-Cash) process
What You'll Do.
Coordinating service activities
Managing customer communication
Executing end‑to‑end service order processes
Serving as the primary contact for customers and channel partners regarding service inquiries and spare parts
Coordinating service activities with In-House Repair team
Arranging and coordinating on-site service visits for technicians
Managing Service Agreements
Coordinating material availability and aligning on the earliest possible delivery dates with Planning
Performing SAP Order processing
Working closely with Sales
Ensuring SOX and internal control compliance for assigned projects and orders
Supporting Service Managers with forecasting by providing accurate backlog and timeline updates
Providing operational support to Service Team
How You'll Work.
Team & Collaboration
Cross-functional coordination with In-House Repair team, Planning, Shipping, Warehouse teams, Sales, Project Management, Factory, Quality, and Finance teams; Collaborating effectively across functions
Communication Scope
Communicating via email and phone with both domestic and international stakeholders; Customer communication
Process & Methodology
Managing Service Agreements, Ensuring SOX and internal control compliance for assigned projects and orders
Full Job Description
**Do you enjoy leading a team that provides a high-quality of service to customers?** **Would you like the opportunity to work as a Service Coordinator?** **Join our Waygate Technologies Team!** As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world. **Lead a team to deliver a first class service** As a Services Coordinator, you will play a critical role ensuring in high-quality after-sales service delivery by coordinating service activities, managing customer communication, and executing end‑to‑end service order processes. As a Service Coordinator for Japan, you will be responsible for the following : * Serve as the primary contact for customers and channel partners regarding service inquiries and spare parts, communicating via email and phone with both domestic and international stakeholders * Coordinate service activities with In-House Repair team * Arrange and coordinate on-site service visits for technicians, and manage Service Agreements * Coordinate material availability and align on the earliest possible delivery dates with Planning, Shipping, and Warehouse teams * Perform SAP Order processing (Creation of Quotes, Sales Orders, Projects and RMAs, Billing and Revenue Recognition, WIP/ECA management) * Work closely with Sales, Project Management, Factory, Quality, and Finance teams to ensure high service availability and customer satisfaction * Ensure SOX and internal control compliance for assigned projects and orders * Support Service Managers with forecasting by providing accurate backlog and timeline updates, and providing operational support to Service Team (Service Mangers and Engineers) **Fuel your passion** To be successful in this role,
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