Rolls-Royce
ServicesCo-Ordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Services Co-Ordinator at Rolls-Royce. Skills: Customer Service, order processing, customer issue resolution. Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services. Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates”
Industry & Context.
customer issue resolution
What They're Looking For.
Must Have
Must be fluent in both written and spoken English., Must be competent in both literacy and numeracy.
Nice to Have
Minimum 2 years of experience in a Customer Service environment, Level 2 Qualification in Business & Administration OR Customer Service (desirable), Proficiency in MS Office, Word, Excel (pivot tables), Powerpoint, Relevant SAP/ERP experience, Accurate data entry and attention to detail experience, An organised approach to tasks, Able to adapt and respond quickly to changing requirements
What You'll Do.
Deliver excellent customer service
managing day-to-day enquiries relating to orders
Process and fulfil customer orders
and ERP system updates
Monitor order progress
delivery expectations
and customer accounts to support efficient service delivery
Support customer issue resolution
including logging complaints in line with ISO 9001: 2015 and coordinating technical support where required
and hospitality arrangements for Service Support staff and visiting customers
First level Export Control classification of spares and in service equipment
How You'll Work.
Team & Collaboration
Build relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
Communication Scope
fluent in both written and spoken English
Full Job Description
# **Job Description** **Service Coordinator** **Heybridge** **Site based** **Full time** **Why join Rolls-Royce?** At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. As a **Services Co-Ordinator** you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer. **What you will be doing:** * Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services * Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates * Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met * Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery * Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required * Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers * First level Export Control classification of spares and in service equipment **Preferred Requirements:** * Minimum 2 years of experience in a Customer Service environment * Level 2 Qualification in Business & Administration OR Customer Service (desirable) * Proficiency in MS Office, Word, Excel (pivot tables), Powerpoint (On-the-job training will be pro
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