Td Synnex
ServicesArchitect
“Services Architect at Td Synnex. Skills: service solutions, architecture, stakeholder management, service governance. Understand customer needs. Translate needs into service solutions”
What You'll Achieve.
scalable, well-defined service solutions; alignment between customer expectations and service delivery; avoiding gaps during transition to implementation; service governance; quality; standardization
Industry & Context.
Identify risks; propose mitigation strategies
working in a matrix organization, regional across Latin America, multinational or regional environments (LATAM preferred), multi-country or complex engagements
What They're Looking For.
Must Have
Experience in IT services, solutions architecture, service design roles, Cloud platforms, AWS, Microsoft Azure, Google Cloud, Cybersecurity, cloud security, IAM, SOC, managed services, Data center & modern infrastructure, compute, storage, virtualization, networking, Managed and professional services, deployment, migration, operations, service lifecycle, governance, ITIL concepts, create service documentation, SoW, service scope, high-level architectures, consultative mindset, translate technical concepts into business value, work in multinational or regional environments, stakeholder management, influencing skills, Excellent communication, written communication, verbal communication, High level of organization, autonomy, attention to detail, Strategic thinking, execution capability, Collaborative mindset, continuous improvement orientation, Services Architect, Solutions Architect, Technical Pre-Sales, IT Consultant, Spanish: Fluent, English: Advanced
Nice to Have
LATAM, Certifications (cloud, cybersecurity, ITIL), Portuguese: Nice to have
What You'll Do.
Understand customer needs
Translate needs into service solutions
Design service architectures
Translate requirements into offerings
Collaborate with sales
Operate in matrix organization
Influence stakeholders
Act as regional reference
Propose mitigation strategies
Support documentation
How You'll Work.
Team & Collaboration
working in a matrix organization; partnering closely with sales; pre-sales; vendors; integrators; alignment between customer expectations and service delivery; bridge between commercial and delivery teams; Collaborate with sales; pre-sales; vendors; partners; integrators; balancing regional and local priorities; Influence stakeholders across different teams and levels; Educate and enable internal and external stakeholders; Profiles with experience working with systems integrators or partners; consultative and hybrid role; combining architecture; service design; stakeholder management; Ideal candidates may come from integrators; consulting firms; regional roles
Communication Scope
Excellent communication (written and verbal)
Process & Methodology
execution capability
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