Takeda

ServiceNowWorkflowSolutionArchitect

Bengaluru, India FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“ServiceNow Workflow Solution Architect at Takeda. Skills: ServiceNow Workflow Solution Architecture, workflow orchestration, automation, AI integration, ServiceNow platform expertise. lead the end-to-end design and architecture of intelligent workflows across the ServiceNow platform. workflow orchestration”

What You'll Achieve.

ensure workflow solutions are scalable, reusable, compliant (GxP, SOX), and aligned to Takeda’s digital and AI strategy; Ensure all workflow solutions align with Takeda’s regulatory requirements (GxP, SOX, auditability, data privacy); Ensure workflows are resilient, observable, and designed with error handling, retries, and compensation logic; Ensure workflow designs comply with platform governance, security, and performance standards; Identify architectural gaps and drive remediation or optimization strategies

Industry & Context.

Problems you'll solve

Analytical mindset; problem-solving ability

What They're Looking For.

Must Have

8+ years of overall IT experience, 3+ years of hands-on experience architecting solutions on the ServiceNow platform, Deep expertise in ServiceNow Flow Designer, Subflows, Decision Tables, and Workflow patterns, experience with IntegrationHub, APIs, MID Server, and orchestration design, Proficiency in JavaScript and ServiceNow scripting concepts, Experience designing workflows in regulated environments (GxP, SOX), ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)

Nice to Have

ServiceNow Implementation Specialist, Experience across multiple ServiceNow workflow domains (ITSM, HRSD, CSM, IRM, SecOps), Exposure to event-driven architectures and orchestration platforms, Experience designing reusable workflow frameworks and accelerators, Familiarity with enterprise architecture standards and governance models

What You'll Do.

lead the end-to-end design and architecture of intelligent workflows across the ServiceNow platform

workflow orchestration

AI-assisted experiences

data-driven execution

Define and advocate workflow architecture standards

Design enterprise-scale workflow solutions

Drive buy vs. build decisions

and early-phase estimates

Present and gain approval for high-level and detailed workflow designs

Ensure all workflow solutions align with Takeda’s regulatory requirements

Own the end-to-end workflow solution design from intake through fulfillment

Design workflows using Flow Designer

and reusable components

Leverage Now Assist for Workflows to enable AI-guided task execution

and intelligent decision support

Design human-in-the-loop workflows

Prepare and maintain Solution Intent Design documents

Architect workflows using Workflow Data Fabric

Utilize Zero-Copy Connectors

Design integrations using IntegrationHub

and event-driven patterns

Ensure workflows are resilient

and designed with error handling

and compensation logic

Apply AI and GenAI capabilities to workflows

Partner with platform and data teams to ensure responsible AI usage

Evaluate emerging ServiceNow AI features and incorporate them into workflow roadmaps

Ensure workflow designs comply with platform governance

and performance standards

Identify architectural gaps and drive remediation or optimization strategies

Support platform upgrades

and performance optimization related to workflows

Participate in design reviews

and architectural forums

Provide guidance to junior members and offer technical leadership

Contribute to platform governance and participate in code reviews

How You'll Work.

Team & Collaboration

partner closely with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders; Partner with platform and data teams

Communication Scope

communication; stakeholder management

Process & Methodology

Agile environment

Full Job Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s [Privacy Notice](https://jobs.takeda.com/privacynotice) and [Terms of Use](https://www.takeda.com/terms-and-conditions/). I further attest that all information I submit in my employment application is true to the best of my knowledge. ## **Job Description** We are seeking a ServiceNow Workflow Solution Architect to lead the end-to-end design and architecture of intelligent workflows across the ServiceNow platform. This role focuses on workflow orchestration, automation, AI-assisted experiences, and data-driven execution, leveraging modern capabilities such as Flow Designer, IntegrationHub, Workflow Data Fabric, Zero-Copy Connectors, and Now Assist for Workflows. The architect will partner closely with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to ensure workflow solutions are scalable, reusable, compliant (GxP, SOX), and aligned to Takeda’s digital and AI strategy. _Key Responsibilities_ * Architecture Strategy * Define and advocate workflow architecture standards, patterns, and best practices across the ServiceNow platform. * Design enterprise-scale workflow solutions that span multiple domains (IT, HR, Finance, Security, and Business workflows). * Drive buy vs. build decisions, solution evaluations, and early-phase estimates contributing to business cases. * Present and gain approval for high-level and detailed workflow designs through Platform and Enterprise Architecture Councils. * Ensure all workflow solutions align with Takeda’s regulatory requirements (GxP, SOX, auditability, data privacy). * Workflow Solution Design & Implementation * Own the end-to-end workflow solution design from intake through fulfillment, automation, exception handling, and reporting. * Design workflows using Flow Designer, Subflows, Decision Ta

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