Takeda
ServiceNowUXDeveloper
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“ServiceNow UX Developer at Takeda. Skills: ServiceNow UX development, UI Builder, Now Experience UI Framework, Employee Center / Employee Center Pro, AI-driven User Experience. Lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform. Define UX architecture”
What You'll Achieve.
Deliver seamless, accessible, and high-performing user journeys aligned with Takeda’s digital and AI strategy; Drive adoption through intuitive design and reduced cognitive load
Industry & Context.
Analytical thinking and problem-solving mindset; Identify friction points and drive UX improvements
What They're Looking For.
Must Have
8+ years of overall IT experience, 5+ years of hands-on ServiceNow UX development experience, Deep expertise in UI Builder (Next Experience Framework), Deep expertise in Now Experience UI Framework (Web Components), Deep expertise in Employee Center / Employee Center Pro, Deep expertise in Service Portal (legacy and migration strategies), Proficiency in JavaScript, HTML, CSS, Proficiency in REST APIs and integrations, Experience with Virtual Agent, Experience with AI Search, Experience with Now Assist capabilities, Understanding of UX design principles and usability standards, Understanding of Accessibility (WCAG compliance), Understanding of Responsive and mobile-first design, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow UX / UI Builder / Portal-related certifications, communication and stakeholder engagement skills, Ability to translate business needs into intuitive UX solutions, Analytical thinking and problem-solving mindset, Ability to work in Agile and cross-functional teams
Nice to Have
Experience across multiple ServiceNow modules (ITSM, HRSD, CSM, IRM, SecOps), Experience in enterprise UX transformation initiatives, Exposure to AI-driven UX and conversational interfaces, Experience working in regulated environments (GxP, SOX), Familiarity with enterprise architecture and governance models
What You'll Do.
Lead the design and development of intuitive
and AI-enabled user experiences across the ServiceNow platform
Define UX architecture
Establish design standards
Drive adoption of modern ServiceNow experience frameworks
Design and develop modern user interfaces using UI Builder
Employee Center / Employee Center Pro
Build reusable components using Now Experience Framework (Web Components)
Create intuitive workflows
and landing experiences
Ensure consistent UX across modules
Optimize for performance
and cross-device compatibility
Integrate AI capabilities into UX (Now Assist
Design human-in-the-loop experiences for AI-assisted workflows
Map end-to-end user journeys across services and workflows
Identify friction points and drive UX improvements
Use analytics and user feedback to continuously enhance experiences
Drive adoption through intuitive design and reduced cognitive load
Design UI experiences that integrate seamlessly with backend workflows and data
and data sources to enable real-time UI updates
Ensure consistent data presentation across distributed systems
Ensure UX solutions comply with Accessibility standards (WCAG)
Performance benchmarks
Security and compliance requirements
and design validations
Support upgrades and ensure UI compatibility across releases
Provide technical leadership to UX developers and junior team members
Define best practices and contribute to UX governance frameworks
Act as a bridge between design
and architecture teams
How You'll Work.
Team & Collaboration
Collaborate with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders; Partner with Enterprise Architecture and Platform Governance teams for UX alignment; Present UX strategies and designs in architecture forums (EAC, platform councils); Collaborate with AI and data teams to ensure responsible and explainable AI usage; Work in Agile and cross-functional teams; Act as a bridge between design, development, and architecture teams
Communication Scope
communication and stakeholder engagement skills; Present UX strategies and designs in architecture forums
Full Job Description
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s [Privacy Notice](https://jobs.takeda.com/privacynotice) and [Terms of Use](https://www.takeda.com/terms-and-conditions/). I further attest that all information I submit in my employment application is true to the best of my knowledge. ## **Job Description** **Experience** **8 + years (5+ years in ServiceNow UX / Front-end / Portal / UI Frameworks)** **The Opportunity** We are seeking a **ServiceNow UX Developer** to lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform. This role goes beyond UI development—you will define UX architecture, establish design standards, and drive adoption of modern ServiceNow experience frameworks such as **UI Builder, Next Experience, Employee Center Pro, and AI-powered interfaces (Now Assist, Virtual Agent, AI Search).** You will collaborate with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to deliver seamless, accessible, and high-performing user journeys aligned with Takeda’s digital and AI strategy. **Key Responsibilities** **UX Architecture & Strategy** * Define and drive enterprise UX strategy across ServiceNow. * Establish design standards, reusable UI patterns, and component libraries. * Advocate for **user-first, OOTB-first, and accessibility-first** design principles. * Partner with Enterprise Architecture and Platform Governance teams for UX alignment. * Present UX strategies and designs in architecture forums (EAC, platform councils). **UX Design & Development** * Design and develop modern user interfaces using: * UI Builder (Next Experience) * Employee Center / Employee Center Pro * Service Portal (legacy modernization where needed) * Build reusable components using **Now Experience Framework (Web Components)**. * Creat
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