Inetum
digital services
ServiceNowTeamLead/LeadTechnicalConsultant
“ServiceNow Team Lead / Lead Technical Consultant at Inetum. Skills: ServiceNow, Team Leadership, Technical Guidance. Lead, support and develop team. Support onboarding new members”
What You'll Achieve.
ensure high-quality ServiceNow delivery; support the growth of consultants; contribute to capability development; act as a trusted advisor; help scale the team’s capability
Industry & Context.
Good problem-solving skills; support escalations in a structured and constructive way; resolve technical challenges; navigating complex implementation scenarios; analyze root causes; propose practical remediation actions
What They're Looking For.
Must Have
hands-on experience with ServiceNow implementations, solid background in Platform capabilities, CMDB, ITSM, Good understanding of ServiceNow platform capabilities, configuration, scripting, integrations, implementation best practices, Previous experience leading, mentoring or coordinating technical consultants, developers or implementation teams, Ability to provide technical guidance, supporting people development and team performance, communication and stakeholder management skills, ability to interact confidently with consultants, managers, project teams and customers, Good problem-solving skills, ability to support escalations in a structured and constructive way, Ability to identify risks, capability gaps and improvement opportunities, turn them into practical actions, sense of ownership, accountability, collaboration
Nice to Have
additional ServiceNow areas such as CSM, SPM, HRSD, IRM, App Engine or platform architecture, Experience contributing to pre-sales, solution estimation or proof-of-concept activities, Experience creating reusable delivery assets, implementation guides, technical standards or internal training materials, Experience working in a consulting or professional services environment
What You'll Do.
support and develop team
Support onboarding new members
Provide regular coaching
Foster positive team environment
Act as technical reference point
Provide hands-on support
Help ensure delivered solutions follow best practices
Support consultants resolving technical challenges
Monitor team allocation
Support planning and forecasting team capacity
Identify delivery risks
Drive knowledge sharing within team
Support development of internal accelerators
Stay current with new capabilities
Act as point of support for escalations
Collaborate with managers
Support management handling complex escalations
Contribute to pre-sales activities
Represent technical team professionally
How You'll Work.
Team & Collaboration
collaborate with Consulting Managers; Project Managers; Architects and other stakeholders; ensure clear communication; effective issue resolution; provide technical context; team input; proposed corrective actions
Communication Scope
communication and stakeholder management skills; interact confidently with consultants; managers; project teams and customers; clear communication
Process & Methodology
Delivery oversight, Delivery Quality, Operational Oversight, Delivery planning, Forecasting team capacity, Risk mitigation
Applying for this ServiceNow Team Lead / Lead Technical Consultant role?
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