Inetum
Tech / AI / Software
ServiceNowSystemAdministrator
Neural analysis suggests this role is
optimal for mid candidates.
“ServiceNow System Administrator at Inetum. Skills: ServiceNow System Administrator, CMDB management, ITSM implementation, ServiceNow configuration, ServiceNow administration. Manage CMDB. Review the existing configuration: attributes, flow, CIs, Groups, Teams,”
What You'll Achieve.
Improve business processes and manage continuous improvements; Maintain instance performance
Industry & Context.
Troubleshoot day-to-day operations and system issues
What They're Looking For.
Must Have
minimum 5 years on a similar, Proven experience with ServiceNow (configuration, administration, development, management and deployment), knowledge on CMDB modules - CMDB configuration, administration and, Experience in ServiceNow ITSM and, Experience with Javascript, HTML, XML and Web services REST, API,, Knowledge in Infrastructure and, ServiceNow CSA Certification and ServiceNow CMDB, Knowledge of ITIL best, Good level of English
Nice to Have
ServiceNow CSA Certification
What You'll Do.
Review the existing configuration: attributes
Prepare the CMDB to be able to implement effectively ITSM in
Improve business processes and manage continuous improvements
Propose automation whenever
Coordinate upgrades and changes to ServiceNow
Manage permissions and accesses (roles
Maintain instance performance by regular
Troubleshoot day-to-day operations and system issues
Deploy update sets from non-prod
Set-up automatic notifications and
Develop and manage standard load template to import
Provide process training to business owners
How You'll Work.
Team & Collaboration
Provide process training to business owners
Communication Scope
Good level of English; Provide process training to business owners
Process & Methodology
Coordinate upgrades and changes to ServiceNow
Full Job Description
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. * Manage CMDB health; * Review the existing configuration: attributes, flow, CIs, Groups, Teams, etc; * Prepare the CMDB to be able to implement effectively ITSM in ServiceNow; * Improve business processes and manage continuous improvements projects; * Propose automation whenever possible; * Manage Technical documentation; * Coordinate upgrades and changes to ServiceNow instance; * Manage permissions and accesses (roles, users and groups); * Maintain instance performance by regular checkups; * Troubleshoot day-to-day operations and system issues * Deploy update sets from non-prod environments; * Set-up automatic notifications and alerts; * Set-up and schedule reports; * Develop and manage standard load template to import data; * Provide process training to business owners. ## Qualifications * Bachelor’s degree in computer science or equivalent; * Experience of minimum 5 years on a similar role; * Proven experience with ServiceNow (configuration, administration, development, management and deployment); * Strong knowledge on CMDB modules - CMDB configuration, administration and usage; * Experience in ServiceNow ITSM and workflows; * Experience with Javascript, HTML, XML and Web services REST, API, SOAP; * Knowledge in Infrastructure and ITOM; * ServiceNow CSA Certification and ServiceNow CMDB Fundamentals; * Knowledge of ITIL best practices; * Good level of English.
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