AHEAD
ESM Accelerate
ServiceNowSeniorTechnicalConsultantITAM
“ServiceNow Senior Technical Consultant - ITAM at AHEAD. Skills: ServiceNow, ITAM, HAM Pro, SAM Pro. Lead ITAM solutions implementation. Optimize ITAM solutions”
What You'll Achieve.
Successful customer interactions; Successful project deliveries; Accurate asset data management; Alignment between CMDB and asset records; High-quality asset data
Industry & Context.
Troubleshoot and resolve issues
What They're Looking For.
Must Have
7 years of hands-on experience with the ServiceNow platform, ITAM, Asset Lifecycle Management, Integrations (REST, SOAP, MID Server, APIs), JavaScript, Glide APIs
Nice to Have
HAM Pro/Sam Pro, ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM
What You'll Do.
Lead ITAM solutions implementation
Optimize ITAM solutions
Configure asset lifecycle processes
Maintain asset lifecycle processes
Gather business requirements
Translate requirements to solutions
Implement integrations
Ensure accurate asset data management
Align CMDB and asset records
Configure software normalization
Manage software normalization
Configure license compliance
Manage license compliance
Develop business rules
Develop client scripts
Develop Script Includes
Perform health checks
Perform governance activities
Support SAM Pro/HAM Pro implementation
Update content library
Manage license processes
Troubleshoot asset management issues
Resolve asset management issues
Troubleshoot integrations
Troubleshoot platform customizations
Resolve platform customizations
Participate in Agile ceremonies
How You'll Work.
Team & Collaboration
Collaborate with stakeholders; Participate in Agile ceremonies
Communication Scope
Excellent communication skills; Stakeholder management skills
Process & Methodology
Project deliveries
Applying for this ServiceNow Senior Technical Consultant - ITAM role?
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