NewRocket
ServiceNow partner
ServiceNowSeniorSoftwareEngineerHAM
“ServiceNow Senior Software Engineer - HAM at NewRocket. Skills: ServiceNow development, HAM experience, leading, coaching, mentoring. leading, coaching and mentoring a team of Software Engineers. development of project professional services for customers”
What You'll Achieve.
achieve customer goals
Industry & Context.
advanced troubleshooting; root cause analysis
What They're Looking For.
Must Have
Certified System Administrator(CSA), Certified Application Developer(CAD) / CIS - ITSM
What You'll Do.
coaching and mentoring a team of Software Engineers
development of project professional services for customers
implement and develop customizations based on functional and technical requirements
Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
Troubleshoot and resolve issues related to ITSM
portal and other ServiceNow modules(optional)
including HRSD/SPM/SAM/CMDB/IRM/SecOpsCM
Support and maintain ServiceNow modules
Support and maintain integrations between ServiceNow and external systems
Participate in platform upgrades
and performance optimization initiatives
Document technical solutions
and issue resolutions
How You'll Work.
Team & Collaboration
Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions
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