Clifford Chance
Law Firm
ServiceNowSeniorDeveloper(SeniorTechnicalLead)
“ServiceNow Senior Developer (Senior Technical Lead) at Clifford Chance. Skills: ServiceNow Development, ITSM Pro, Custom Applications. Support service management roadmap. Ensure industry knowledge up to date”
What You'll Achieve.
Maximise value to the Firm; Maximise value to clients
Industry & Context.
Problem solving
What They're Looking For.
Must Have
ITIL Foundation, ServiceNow development certificates, ServiceNow implementation certificates, Degree level education, Similar role with ServiceNow, Similar size user base
Nice to Have
ITIL lifecycle stream certificates, Customer-facing interaction experience, Consulting experience
What You'll Do.
Support service management roadmap
Ensure industry knowledge up to date
Scrutinise change requests
Maximise value to the Firm
Maintain working knowledge of processes
Understand impact of change
Provide practical input
Rationalise requirements
Ensure changes do not affect modules
Resolve complex issues
Ensure technical documentation current
Provide specialist training
Adhere to change management policies
Build reports from the tool
Perform workflow development
Perform data management
Support ServiceNow upgrade cycle
Manage ServiceNow upgrade cycle
Utilise JavaScripting
Improve performance of the tool
Improve functionality of the tool
Work with development resources
Ensure software integration works
Produce testing protocol
Maintain testing protocol
Certify applications for use
Ensure offshore support teams dovetail
Help ensure split of responsibilities
Work on configuration tasks
Work on development tasks
Maintain core data integrity
Adhere to common taxonomy
Adhere to naming convention
Support ServiceNow upgrade cycle
Liaise with ServiceNow
Work with engineering resources
Work with development resources
Build relationships with ServiceNow
Build relationships with engineering resources
Track 3rd party activity
Manage 3rd party activity
How You'll Work.
Team & Collaboration
Service Management Team; Wider IT Team; Business Users; Global teams; Service Delivery team; London teams; Internal development resources; External development resources; ServiceNow; Engineering resources
Communication Scope
Verbal communications; Interpersonal communications
Process & Methodology
Project management, Organisational skills, Manage multiple streams
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