Clifford Chance
Law
ServiceNowSeniorDeveloper(SeniorTechnicalLead)
“ServiceNow Senior Developer (Senior Technical Lead) at Clifford Chance. Skills: ServiceNow development, ServiceNow implementation, workflow, data management, integrations. maintenance, configuration and development of the Firm's IT Service Management tool, ServiceNow. translate the requirements of process owners and other key contacts into a live implementation”
What You'll Achieve.
maximises value to the Firm and its clients; maximises value to the Firm and its clients; maximises value to the Firm and its clients
Industry & Context.
problem solving; entrepreneurial skills to drive solutions to completion; resolve complex issues
What They're Looking For.
Must Have
technical development skills in ServiceNow, ITIL Foundation, relevant ServiceNow development and implementation certificates
Nice to Have
ITIL lifecycle stream certificates, some form of customer-facing interaction or consulting experience
What You'll Do.
configuration and development of the Firm's IT Service Management tool
translate the requirements of process owners and other key contacts into a live implementation
automation and orchestration initiatives using the tool
Support & Client Focus
deliver the service management roadmap
Ensure that industry knowledge remains up to date
Scrutinise all requests for change
Maintain a working knowledge of all of the Firm's Service Management processes
Work with process owners
providing practical input and advice
Be an escalation point for ServiceNow admins
ensure technical documentation and training materials for ServiceNow admins remain current
Provide ad-hoc specialist training
Adhere to change management policies
process and procedures
build and develop reports from the tool
Build ad hoc reports for management upon request
development and integrations
Support and manage the ServiceNow upgrade cycle
Utilise JavaScripting
Work with internal and/or external development resources
Ensure that this in-house or 3rd party software integration works effectively with the tool
Produce and maintain a comprehensive testing protocol for the tool
perform and manage regular BCP tests for the ServiceNow platform
Work with the wider Service Delivery team to ensure that the offshore support teams sufficiently dovetail with the London teams
configuration and development tasks in the ServiceNow tool including
development and integration of 3rd party tools
ensuring that core data integrity is maintained by adhering to a common
agreed taxonomy and naming convention
support the ServiceNow upgrade cycle
liaise with ServiceNow as and when incidents and/or requests need to be raised
work with internal and/or external engineering and development resources as and when more complex scripting and integration work is required
track and manage any 3rd party activity affecting the tool
How You'll Work.
Team & Collaboration
work with colleagues as one global team; work with Service Management Team; work with Wider IT Team; work with Business Users of Custom Applications; Work with process owners; Work with internal and/or external development resources; Work with the wider Service Delivery team; work with internal and/or external engineering and development resources; build relationships with both individuals within ServiceNow as well as key engineering and development resources within Clifford Chance
Communication Scope
Excellent verbal and interpersonal communications skills
Process & Methodology
Project management, organisational skills, ability to manage multiple streams of work simultaneously
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