Clifford Chance
Law Firm
ServiceNowSeniorDeveloper(SeniorTechnicalLead)
Neural analysis suggests this role is
optimal for entry candidates.
“ServiceNow Senior Developer (Senior Technical Lead) at Clifford Chance. Skills: ServiceNow Development, ITSM Pro, Custom Applications. Support service management roadmap. Ensure industry knowledge up to date”
What You'll Achieve.
Maximise value to the Firm; Maximise value to clients
Industry & Context.
Problem solving
What They're Looking For.
Must Have
ITIL Foundation, ServiceNow development certificates, ServiceNow implementation certificates, Degree level education, Similar role with ServiceNow, Similar size user base
Nice to Have
ITIL lifecycle stream certificates, Customer-facing interaction experience, Consulting experience
What You'll Do.
Support service management roadmap
Ensure industry knowledge up to date
Scrutinise change requests
Maximise value to the Firm
Maintain working knowledge of processes
Understand impact of change
Provide practical input
Rationalise requirements
Ensure changes do not affect modules
Resolve complex issues
Ensure technical documentation current
Provide specialist training
Adhere to change management policies
Build reports from the tool
Perform workflow development
Perform data management
Support ServiceNow upgrade cycle
Manage ServiceNow upgrade cycle
Utilise JavaScripting
Improve performance of the tool
Improve functionality of the tool
Work with development resources
Ensure software integration works
Produce testing protocol
Maintain testing protocol
Certify applications for use
Ensure offshore support teams dovetail
Help ensure split of responsibilities
Work on configuration tasks
Work on development tasks
Maintain core data integrity
Adhere to common taxonomy
Adhere to naming convention
Support ServiceNow upgrade cycle
Liaise with ServiceNow
Work with engineering resources
Work with development resources
Build relationships with ServiceNow
Build relationships with engineering resources
Track 3rd party activity
Manage 3rd party activity
How You'll Work.
Team & Collaboration
Service Management Team; Wider IT Team; Business Users; Global teams; Service Delivery team; London teams; Internal development resources; External development resources; ServiceNow; Engineering resources
Communication Scope
Verbal communications; Interpersonal communications
Process & Methodology
Project management, Organisational skills, Manage multiple streams
Full Job Description
Who we are As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people. Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment. We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets. You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines. Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients. Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years. We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement. The role This Service Management role is responsible for the maintenance, configuration and development of the Firm's IT Service Management tool, ServiceNow. This involves working within an agreed governance model to translate the requirements of process owners and other key contacts into a live implementation. There is an aggressive service management roadmap in play, which is aiming to deliver a number of self-service, automation and or
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