Müller`s Solutions

Information Technology and Services

ServiceNowSeniorDeveloperITServiceManagement(ITSM)

Dubai, United Arab Emirates
The Brief

“ServiceNow Senior Developer - IT Service Management (ITSM) at Müller`s Solutions. Skills: ServiceNow, ITSM, JavaScript, development. Design ITSM modules. Configure ITSM modules”

What You'll Achieve.

improve service delivery; improve operational efficiency; develop functional solutions; develop production-ready solutions; maintain cross-platform consistency; ensure integration stability

Industry & Context.

Information Technology and Services
Problems you'll solve

defect resolution; investigating defects

What They're Looking For.

Must Have

ServiceNow development, ITSM, Incident Management workflows, Request Management workflows, Change Management workflows, Problem Management workflows, Service Catalog, request fulfillment processes, JavaScript, Glide API, Flow Designer, workflow automation, Business Rules, Client Scripts, UI Policies, live production support environment, enhancements, defect resolution, operational changes, release cycles, change governance, SLA configuration, Approval workflows, ServiceNow data model concepts, requirements gathering, deployment, Agile project delivery, hybrid project delivery

Nice to Have

large-scale ServiceNow environments, IntegrationHub, API-based integrations, ITOM, CMDB concepts, cross-module understanding, CSA certification, CIS-ITSM certification, CAD certification

What You'll Do.

Configure ITSM modules

Maintain ITSM modules

Develop platform solutions

Implement approval logic

Support daily operations

Enhance ITSM processes

Improve service delivery

Ensure platform standards

Apply design patterns

Develop functional solutions

Support release processes

Provide testing support

Resolve post-deployment issues

Maintain cross-platform consistency

Ensure integration stability

How You'll Work.

Team & Collaboration

Collaborate with service owners; Collaborate with operations teams; Collaborate with demand teams; Collaborate with backlog teams; Work with module owners

Process & Methodology

Agile project delivery, hybrid project delivery, release management, deployment processes

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