Deutsche Bank
Financial Services
ServiceNowProductionSupportManager
“ServiceNow Production Support Manager at Deutsche Bank. Skills: ServiceNow Production Support, Incident Management, Problem Management. Coordinate internal teams. Coordinate vendor teams”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Experience supporting production services, Knowledge of ServiceNow ITSM, Knowledge of ServiceNow CMDB, Knowledge of ServiceNow ITOM, Knowledge of ServiceNow ITAM, Experience managing major incidents, Experience supporting service operations, Understanding of ServiceNow architecture, Understanding of ServiceNow integrations, Experience working with global teams, Awareness of regulatory requirements, Awareness of operational resilience, Awareness of audit expectations
Nice to Have
ServiceNow platform architecture, ServiceNow integrations
What You'll Do.
Coordinate internal teams
Coordinate vendor teams
Ensure reliable production support
Oversee incident management
Oversee problem management
Oversee request management
Monitor service performance
Share insights on service levels
Share insights on response times
Share insights on platform health
Encourage root cause analysis
Support implementation of actions
Collaborate with engineering teams
Support defect resolution
Support platform improvements
Support long-term reliability
Build trusted relationships
Share updates on performance
Share updates on risks
Share updates on improvements
How You'll Work.
Team & Collaboration
Global teams; Engineering teams; Operations teams; Business teams; Stakeholders; Partners
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