ServiceNowProductionSupportManager

## _**Job Description:**_ **Job Title** ServiceNow Production Support Manager **Location** Birmingham **Corporate Title** Director You will join Deutsche Bank as a ServiceNow Production Support Manager, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams to enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable and responsive platform that supports business needs and customer outcomes. **What we’ll offer you** A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect: * Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them * Competitive salary and non-contributory pension * 30 days’ holiday plus bank holidays, with the option to purchase additional days * Life Assurance and Private Healthcare for you and your family * A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits * The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year **Your key responsibilities** * Coordinate and su