Unit4

Information Technology And Services

ServiceNowPracticeLead

€50–60k Lisbon, Lisbon, Portugal FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“ServiceNow Practice Lead at Unit4. Skills: ServiceNow architecture, ServiceNow platform management, Team leadership. Serve as lead architect for ServiceNow platform. Oversee platform configuration, implementation, and maintenance”

Industry & Context.

Information Technology And Services
Eligibility Requirements

Security clearance may be required, Background checks may be required

What They're Looking For.

Must Have

Proven experience with ServiceNow as an architect or team leader, Expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration, Understanding of ITIL best practices and ITSM and HR processes, Leadership skills with experience managing technical teams, Good English level

Nice to Have

Knowledge of ServiceNow NowAssist AI, ServiceNow certification (Administrator, Developer, or Implementation Specialist)

What You'll Do.

Serve as lead architect for ServiceNow platform

Oversee platform configuration

Lead team for development and enhancement of ServiceNow

Meet business objectives

Collaborate with stakeholders to identify business needs

Ensure alignment with ServiceNow capabilities

Develop and implement best practices for ServiceNow governance

Develop and implement best practices for ServiceNow security

Develop and implement best practices for ServiceNow optimization

Ensure seamless integration of ServiceNow with other enterprise

Ensure seamless integration of ServiceNow with other enterprise

Oversee administration and daily operations of ServiceNow platform

Ensure platform reliability

Ensure platform security

Ensure platform performance

Oversee license management

Ensure compliance with ServiceNow licensing agreements

Manage relationships with ServiceNow vendors

Manage relationships with third-party vendors

Ensure optimal service delivery

Ensure platform support

How You'll Work.

Team & Collaboration

Collaborate with stakeholders; Work with various stakeholders; Manage vendor relationships

Communication Scope

Excellent communication

Full Job Description

Meet [Unit4](https://www.unit4.com/). With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. We are seeking a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform. In this role, you will be responsible for the strategic development, implementation, and management of the ServiceNow platform across the organization. You will lead a team dedicated to optimizing ServiceNow to support business processes, working closely with various stakeholders to ensure the platform meets current and future needs. ## Qualifications Key Responsibilities: * Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance. * Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives. * Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. * Develop and implement best practices for ServiceNow governance, security, and optimization. * Ensure seamless integration of ServiceNow with other enterprise applications and systems. * Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance. * Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements. * Manage rela

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