Dxc Technology
ServiceNowEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“ServiceNow Engineer at Dxc Technology. Skills: ServiceNow, Agile methodologies, Scrum. Oversee maintenance of ServiceNow platform. Resolve complex technical challenges”
What You'll Achieve.
Ensure alignment with operational and engineering standards; Maintain system stability; Ensure data integrity and consistency; Ensure effective collaboration; Ensure continuous improvement; Meet product goals and objectives
Industry & Context.
Resolve complex technical challenges; Researching and proposing solutions; Problem-solving skills
What They're Looking For.
Must Have
5+ years of relevant work experience, 2+ years of exposure and experience with Agile methodologies, Certified Scrum Master (CSM), Effective communication, organizational and time management skills, Woking knowledge and experience with software development methodologies and best practices: Scrum, Agile, Basic knowledge in 1 or more software languages, Willingness to learn and grow in a leadership role, problem-solving skills
Nice to Have
ITIL v4 foundation, ServiceNow CSA, any additional ServiceNow Micro-Certifications, Prior experience with Scaled Agile frameworks
What You'll Do.
Oversee maintenance of ServiceNow platform
Resolve complex technical challenges
Troubleshoot production issues
Handle tickets from low to high priority
Deliver timely technical support
Conduct regression testing
Create technical documentation
Participate in Scrum ceremonies
Work as part of DevOps team
Promote culture of innovation
Contribute to Platforms strategy
Support software engineers
Assist in professional growth
Define project requirements
Manage and monitor tasks
Prioritize and plan work
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Work as part of an adaptive DevOps team; Collaborate with cross-functional teams
Communication Scope
Effective communication
Process & Methodology
Manage and monitor tasks, timelines, assignments, Prioritize and plan work
Full Job Description
**Job Description:** **Essential Job Functions:** * Drive and oversee the maintenance of a multi-tenant ServiceNow platfrom blueprint, ensuring alignment with operational and engineering standards. * Resolve complex technical challenges by researching and proposing solutions, including debugging and troubleshooting production issues, while collaborating with internal teams. * Handle tickets from low to high priority and deliver timely technical support to resolve user issues and maintain system stability. * Comply with development standards while identifying and fixing software flaws, conducting regression testing to maintain system stability. * Manage data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency. * Create comprehensive technical documentation for configurations, customizations, and processes. * Participate in all Scrum ceremonies and work as part of an adaptive DevOps team to ensure effective collaboration and continuous improvement. * Provide mentorship and promote a culture of innovation, collaboration, and continuous learning within the team. * Contribute to the execution of the Platforms strategy, participating in strategic discussions, technology assessments and organizational initiatives. * Support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support. * Assist in the professional growth and mentorship of team members through regular feedback, coaching, and career development planning. * Collaborate with cross-functional teams to define project requirements, ensuring the successful delivery of software projects. * Manage and monitor scru, tasks, timelines , assignments, helping to prioritize and plan work to meet product goals and objectives **Basic Qualifications:** * 5+ years of relevant work experience in industry with a minimum of 2+ years of exposure and experience with Agile methodologies *
Applying for this ServiceNow Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Dxc Technology?
Real rants from real employees. Read before you apply.