ServiceNowEngineer

**Job Description:** **Essential Job Functions:** * Drive and oversee the maintenance of a multi-tenant ServiceNow platfrom blueprint, ensuring alignment with operational and engineering standards. * Resolve complex technical challenges by researching and proposing solutions, including debugging and troubleshooting production issues, while collaborating with internal teams. * Handle tickets from low to high priority and deliver timely technical support to resolve user issues and maintain system stability. * Comply with development standards while identifying and fixing software flaws, conducting regression testing to maintain system stability. * Manage data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency. * Create comprehensive technical documentation for configurations, customizations, and processes. * Participate in all Scrum ceremonies and work as part of an adaptive DevOps team to ensure effective collaboration and continuous improvement. * Provide mentorship and promote a culture of innovation, collaboration, and continuous learning within the team. * Contribute to the execution of the Platforms strategy, participating in strategic discussions, technology assessments and organizational initiatives. * Support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support. * Assist in the professional growth and mentorship of team members through regular feedback, coaching, and career development planning. * Collaborate with cross-functional teams to define project requirements, ensuring the successful delivery of software projects. * Manage and monitor scru, tasks, timelines , assignments, helping to prioritize and plan work to meet product goals and objectives **Basic Qualifications:** * 5+ years of relevant work experience in industry with a minimum of 2+ years of exposure and experience with Agile methodologies *