Dxc Technology
ServiceNowEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“ServiceNow Engineer at Dxc Technology. Skills: ServiceNow, Service Management, Problem Solving. Develop workflows. Troubleshoot technical issues”
What You'll Achieve.
Maintain platform stability; Resolve user issues; Maintain system stability; Ensure data integrity and consistency; Ensure effective collaboration; Ensure continuous improvement; Maintain system availability
Industry & Context.
Problem-solving skills; Troubleshooting; Problem-solving and analytical skills; Diagnosing and resolving complex technical issues; Debug and resolve complex production issues
Shift coverage, On-call rotations
What They're Looking For.
Must Have
4+ years of relevant work experience, 1+ year of exposure and experience with Jira, ServiceNow, Remedy, Halo or other Service Management applications, Knowledge in Incident, Change, Problem, Service Requests, problem-solving skills, Good team collaboration and communication abilities, problem-solving and analytical skills, Effective communication and teamwork abilities, Eagerness to learn and adapt to challenging technical tasks
Nice to Have
ITIL v4 foundation, ServiceNow CSA, Any Micro-Certifications, Familiarity with software development practices and methodologies
What You'll Do.
Troubleshoot technical issues
Maintain platform stability
Support service management processes
Ensure maintenance of service management blueprint
Contribute to troubleshooting and problem-solving
Diagnose and resolve complex technical issues
Deliver timely technical support
Maintain system stability
Debug and resolve production issues
Assist with data imports
Assist with data exports
Assist with data transformations
Ensure data integrity
Ensure data consistency
Stay updated on emerging technologies
Stay updated on best practices
Propose innovative solutions
Share knowledge and expertise
Create technical documentation
Participate in Scrum ceremonies
Work as part of DevOps team
Ensure effective collaboration
Ensure continuous improvement
Support business continuity
Respond to high-priority incidents
Maintain system availability
How You'll Work.
Team & Collaboration
Close collaboration with internal DXC and external stakeholders; Good team collaboration; Effective teamwork; Contribute to the team expertise; Work as part of an adaptive DevOps team; Ensure effective collaboration
Communication Scope
Good communication abilities; Effective communication
Full Job Description
**Job Description:** About **DXC** Bulgaria We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. **About the role** The role involves developing workflows, troubleshooting technical issues, and maintaining platform stability while supporting incident, problem, request, change config, asset and other service management processes. It also requires close collaboration with internal DXC and external stakeholders. **D** aily challenges * Ensure the maintenance of a multi-tenant service management blueprint from both operational and engineering perspectives. * Contribute to troubleshooting and problem-solving in software development, diagnosing and resolving complex technical issues. * Handle tickets from low to minor priority and deliver timely technical support to resolve user issues and maintain system stability. * Debug and resolve complex production issues, working closely with senior engineers. * Assist senior engineers with data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency. * Stay updated on emerging technologies and best practices, researching and proposing innovative solutions. * Contribute to the team expertise with sharing knowledge and expertise. * Assist in creating technical documentation for configurations, customizations, and processes. * Participate in all Scrum ceremonies and work as part of an adaptive DevOps team to ensure effective collaboration and continuous improvement. *
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