Myriad360
IT
ServiceNowEngagementManager
Neural analysis suggests this role is
optimal for Manager candidates.
“ServiceNow Engagement Manager at Myriad360. Skills: ServiceNow ITOM, ServiceNow ITSM, Engagement ownership, Pre-sales support. Lead client-facing implementations. Drive successful delivery across ServiceNow environments”
Industry & Context.
Problem-solver; Translate business needs into technical solutions
Up to 25% travel, Travel across Southeast region
What They're Looking For.
Must Have
3–5 years of hands-on experience with the ServiceNow platform, Comfortable making solution recommendations, Ability to design complex business solutions, Clearly articulate solutions to customers, Experience leading or guiding ServiceNow implementations, Experience using Agile methodologies, Experience with ITSM, Experience with ITOM, Experience delivering ServiceNow integrations, Foundational understanding of ServiceNow development concepts, Proven ability to manage stakeholders, Drive accountability through project completion, Experience working within an Agile delivery model, Experience with requirements gathering, Experience with development, Experience with testing, Engagement management experience, Experience with planning, Experience with reporting, Experience with delivery, Experience with project closure, Prior experience working within IT Operations, Solid business analysis skills, Translating business needs into technical solutions, Working knowledge of ITIL, Working knowledge of ITSM, Working knowledge of SACM concepts, Working knowledge of best practices, ServiceNow Foundational Certifications, ServiceNow Implementation Certifications, ServiceNow Sales Accreditations, Ability to work effectively with technical stakeholders, Ability to work effectively with non-technical stakeholders, Based in the United States, Located in Indiana
Nice to Have
ServiceNow CSA certification, ServiceNow CAD certification, ServiceNow CIS certification
What You'll Do.
Lead client-facing implementations
Drive successful delivery across ServiceNow environments
Own end-to-end engagements
Provide pre-sales support
Recommend solutions that meet customer needs
Ensure solutions meet functional requirements
Promote process standardization
Determine detailed requirements
Document detailed requirements
Design process solutions
Provide advisory services
Provide implementation services
Configure the platform
Configure applications
Solution appropriately following ServiceNow Best Practices
Train the client on the solution
Enable the client on the solution
Educate the client on the solution
Provide post go-live support
Use knowledge of technology
Use knowledge of products
Use knowledge of processes
Use industry expertise
Use consultative skills
Assess customers on ServiceNow value
Recommend customers on ServiceNow value
Educate customers on ServiceNow value
Implement customers on ServiceNow value
Support customers on ServiceNow value
Drive the sale of ServiceNow platform
Drive the implementation of ServiceNow platform
Drive the expansion of ServiceNow platform
Contribute to proposals
Recommend proposal content
Use domain knowledge to articulate features
Use domain knowledge to articulate benefits
Use understanding of ServiceNow to articulate features
Use understanding of ServiceNow to articulate benefits
Use understanding of relevant technologies to articulate features
Use understanding of relevant technologies to articulate benefits
Build in-depth knowledge of technical priorities
Build in-depth knowledge of business priorities
Build in-depth knowledge of challenges
Build in-depth knowledge of initiatives
Translate priorities into Advizex solution opportunities
Determine how industry trends impact customer
Determine how product announcements impact customer
Determine how technology advances impact customer
Develop successful relationships with team members
Develop successful relationships with partners
Develop successful relationships with customers
Ensure effective coordination between account teams
Ensure effective support between account teams
Ensure effective coordination between technical resources
Ensure effective support between technical resources
How You'll Work.
Team & Collaboration
Coordination with account teams; Support from technical resources
Communication Scope
Articulate solutions; Communicate improvements
Process & Methodology
Agile delivery model, Engagement management, Project completion
Full Job Description
This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here! Role Overview The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Indiana. Key Responsibilities Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer Prepare and execute workshops Promote process standardization and efficiencies Determine and document detailed requirements Design process solutions Provide advisory and Implementation services and solutions Configuration of the platform and applications Solution appropriately following ServiceNow Best Practices Train, enable, and/or educate the client on the solution Provide post go-live sup
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