ServiceNowEngagementManager

This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here! Role Overview The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Ohio. Key Responsibilities Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer Prepare and execute workshops Promote process standardization and efficiencies Determine and document detailed requirements Design process solutions Provide advisory and Implementation services and solutions Configuration of the platform and applications Solution appropriately following ServiceNow Best Practices Train, enable, and/or educate the client on the solution Provide post go-live suppor