Myriad360
IT Solutions
ServiceNowEngagementManager
“ServiceNow Engagement Manager at Myriad360. Skills: ServiceNow, Engagement Management, Client Implementations, ITSM/ITOM. Lead client-facing implementations. Drive successful delivery across ServiceNow ITOM / ITSM”
What You'll Achieve.
Ensure solutions meet functional requirements; Drive successful delivery across ServiceNow ITOM / ITSM; Drive the sale, implementation, and expansion of the ServiceNow platform
Industry & Context.
Problem-solver; Translate business needs into effective solutions; Design complex business solutions; Design process solutions
Up to 25% travel may be required across the Southeast region, Candidates must be based in the United States, Located in Illinois
What They're Looking For.
Must Have
3–5 years of hands-on experience with the ServiceNow platform, Comfortable making solution recommendations, Ability to design complex business solutions, Clearly articulate solutions to customers, Experience leading or guiding ServiceNow implementations using Agile methodologies, Experience with ITSM, Experience with ITOM, Experience delivering ServiceNow integrations with external systems, Foundational understanding of ServiceNow development concepts, Proven ability to manage stakeholders, Drive accountability through project completion, Experience working within an Agile delivery model, Requirements gathering, Development, Testing, Engagement management experience, Planning, Reporting, Delivery, Project closure, Consultative approach, Communicate business process improvements clearly and effectively, Prior experience working within IT Operations outside of ServiceNow-specific roles, Solid business analysis skills, Translating business needs into technical solutions, Working knowledge of ITIL / ITSM / SACM concepts and best practices, ServiceNow Foundational Certifications (CSA and/or CAD), Ability to work effectively with both technical and non-technical stakeholders
Nice to Have
ServiceNow Implementation Certifications (CIS), ServiceNow Sales Accreditations
What You'll Do.
Lead client-facing implementations
Drive successful delivery across ServiceNow ITOM / ITSM
End-to-end engagement ownership
Translate business needs into effective solutions
Serve as a trusted advisor to clients
Recommend and deliver solutions
Ensure solutions meet functional requirements
Prepare and execute workshops
Promote process standardization and efficiencies
Determine and document detailed requirements
Design process solutions
Provide advisory and implementation services
Configure the platform and applications
Solution appropriately following ServiceNow Best Practices
and/or educate the client
Provide post go-live support
and support customers
Contribute to proposals
Articulate features and benefits to the customer
Build in-depth knowledge of technical and business priorities
Identify Advizex solution opportunities
Determine impact of industry trends
Develop successful relationships
How You'll Work.
Team & Collaboration
Coordinate and support between account teams; Support between supporting technical resources; Develop successful relationships with team members; Develop successful relationships with partners; Develop successful relationships with customers; Work effectively with technical stakeholders; Work effectively with non-technical stakeholders
Communication Scope
Clearly articulate solutions to customers; Communicate business process improvements clearly and effectively; Credibly and persuasively articulate the features and benefits to the customer
Process & Methodology
Engagement management, Planning, Reporting, Delivery, Project closure, Manage stakeholders, Drive accountability
Applying for this ServiceNow Engagement Manager role?
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