ServiceNowDevOpsEngineer

**Job Description & Summary** **The Opportunity** The ServiceNow DevOps Engineer is responsible for administering, maintaining and continuously improving the ServiceNow platform, including modules from the ITSM and HRSD, portals, etc. The candidate would be working as part of the DevOps team and would collaborate with the overarching Platform Delivery team to manage software development, releases and changes. The role would involve platform development, platform monitoring, performance management, user management, patch management, security management, service level management, as well as compliance and audit support. Additionally, the candidate will provide level 2 end-user support by following a defined process for logging, tracking and resolving incidents and service requests. Overall, the expertise of this role in ServiceNow administration and support would enable the candidate to optimize services, processes and enhance the overall efficiency of IT service management within the organization. **What you will be doing** * You administer and support the ServiceNow platform * You continuously monitor and report on service levels, platform performance and health, proactively identify and resolve performance bottlenecks, implement performance tuning and optimization * You provide level 2 support for handling and resolving incidents * You operationalize the Change Management Process by managing and implementing changes to the platform, coordinate with stakeholders of the Platform Delivery team to schedule and approve changes, while ensuring minimal disruption to services during changes * You support the planning, scheduling, and executing of the platform (vendor) releases, updates and security patches * You ensure smooth deployment processes and rollback plans if needed * You maintain existing internal services for platform users as well as develop and deploy new ones (e.g. access requests, group configuration etc.) * You develop, test, and deploy minor enhancements f