ServiceNowDeveloper(m/f/d)-CSM&ITSM

Your Role In this role, you will play a key part in shaping and advancing BEUMER Group’s ServiceNow platform landscape. As part of a global, cross‑functional environment, you will help evolve governance structures, processes, and technical standards while supporting the platform’s long‑term maturity and adoption across the organization. Your Responsibilities * Design, implement, and enhance ServiceNow CSM and ITSM solutions across core modules * Develop flows, scripts, UI policies, IntegrationHub spokes, and upgrade‑safe customizations * Build and manage integrations with external providers, including SLAs, OLAs, contracts, and vendor coordination * Establish and maintain governance for release cycles, data models, error handling, and security boundaries * Apply security best practices and maintain documentation for compliance and audit purposes * Collaborate closely with business stakeholders to refine requirements and continuously improve the platform * Support platform adoption through demos, knowledge articles, training sessions, and performance analytics Your Profile * A degree in Computer Science, Information Systems, or a comparable field * Several years of hands‑on experience developing ServiceNow solutions, particularly in ITSM and ideally also CSM * Clear and structured communication skills for working with both technical and non‑technical stakeholders * ServiceNow certifications such as CSA, CIS‑ITSM, or CIS‑CSM are a strong advantage * A self‑organized, analytical, and goal‑oriented working style in global virtual teams * Curiosity and motivation to continuously learn in a fast‑changing technology environment * Strong English skills; German language skills are beneficial for collaboration in an international context What Makes This Role Special * A key role in shaping a growing and evolving ServiceNow platform landscape * Close collaboration with international stakeholders and diverse business areas * High level of responsibility with room to influence s