Icf
ServiceNowDeveloperCSMDHSPublicTrust(Remote)
Neural analysis suggests this role is
optimal for Mid candidates.
“ServiceNow Developer CSM DHS Public Trust (Remote) at Icf. Skills: ServiceNow development, ServiceNow implementation, ServiceNow CSM, ServiceNow ITSM, JavaScript, GlideScript. developing and deploying ServiceNow solutions. designing, configuring, customizing, and implementing ServiceNow applications”
What You'll Achieve.
meet specific client business requirements; ensure solutions meet industry best practices; ensuring data accuracy and consistency during the transition; validate that data is migrated to the most beneficial ServiceNow data structures; validate functionality, data integrity, and user experience; ensure the solution meets the desired outcomes; ensure a smooth adoption of the implemented solution; provide timely resolution to incidents and problems; ensure that implemented solutions meet relevant compliance requirements; enhance the quality of implementations; contribute to the continued success of the team
Industry & Context.
excellent problem-solving and analytical abilities; Troubleshoot and resolve technical issues related to ServiceNow implementations; provide timely resolution to incidents and problems; Hands on experience troubleshooting and resolving technical issues
US Citizenship is required, Must be able to obtain a DHS Public Trust clearance, MUST RESIDE IN THE United States (U. S. ) and the work MUST BE PERFORMED in the United States (U. S. ), An active DHS or DoW clearance
What They're Looking For.
Must Have
US Citizenship is required, Must be able to obtain a DHS Public Trust clearance, MUST RESIDE IN THE United States (U. S. ) and the work MUST BE PERFORMED in the United States (U. S. ), 3+ years of software development experience, 1+ years of experience implementing ServiceNow solutions
Nice to Have
1+ years of experience with CSM or ITSM, 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations, 1+ years of experience scripting beyond basic ServiceNow scripts, 1+ years of experience in Agile Scrum, Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer Certified Implementation Specialist – Human Resources Certified Implementation Specialist – CSM Certified Implementation Specialist – Discovery Certified Implementation Specialist –SAM Certified Implementation Specialist – PPM, Experience in App Engine, Service Portal customization experience, Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications, In-depth knowledge of ServiceNow platform capabilities, modules, and best practices, Familiarity with ITIL processes and IT Service Management (ITSM) principles, scripting skills in JavaScript and GlideScript, technical skills, including workflow configuration, and business rule development, Experience in customizing UI and creating complex workflows, An understanding of integration techniques with external systems, Hands on experience troubleshooting and resolving technical issues, An active DHS or DoW clearance
What You'll Do.
developing and deploying ServiceNow solutions
and implementing ServiceNow applications
Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs
Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices
Develop and maintain complex scripts
Support data migration design and activities from legacy systems to ServiceNow
Assist architects and senior developers in the integration of ServiceNow with other systems and applications
Create detailed documentation of configurations
and other technical decisions
Conduct thorough testing of ServiceNow configurations
Address any issues and perform necessary adjustments
Support end-user training
Support change management efforts
Troubleshoot and resolve technical issues related to ServiceNow implementations
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
Stay updated on the latest ServiceNow features
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to implement ServiceNow solutions; Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication; The ability to work effectively in a team-oriented, collaborative environment; Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally
Communication Scope
effective, regular communication; Excellent communication and interpersonal skills; interact with clients and internal teams professionally
Process & Methodology
seamless project coordination
Full Job Description
***We are open to supporting 100% remote work anywhere within the U.S.*** As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. **Your responsibilities include:** * **Solution Discovery & Design:** Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. * **Technical Implementation:** Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. * **Data Migration:** Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. * **Integration Management:** Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. * **Technical Documentation:** Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. * **Testing and Quality Assurance:** Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution
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