S&P Global
ServiceNowDeveloper
Neural analysis suggests this role is
optimal for Mid candidates.
“ServiceNow Developer at S&P Global. Skills: ServiceNow, HRSD, IntegrationHub, JavaScript. Design, configure, and customize ServiceNow applications. Utilize Flow Designer and Workflow Editor for automation”
What You'll Achieve.
Improve service delivery; Improve operational efficiency; Enhance user experience; Achieve shared goals
Industry & Context.
Excellent problem-solving skills; Suggest solutions
What They're Looking For.
Must Have
Bachelor's degree in computer science, Information Systems, or Engineering, or equivalent work experience, 2-4 years’ experience in ServiceNow configuration, development, and management, Hands-on experience launching and managing multiple HRSD, Integration services, ServiceNow development and scripting skills, particularly in JavaScript, Experience using the ServiceNow Glide JavaScript libraries, Experience with custom layouts using AngularJS, Demonstrable experience in scoped application development, Ability to take initiative without explicit direction, interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones, Proven ability to work independently and as part of a team in a fast-paced, dynamic environment, Excellent problem-solving skills and attention to detail, Experience in integrating third-party applications with ServiceNow, Familiarity with Agile development methodologies and practices
Nice to Have
Experience with ServiceNow upgrades or worked on ITSM and AI modules with end-to-end deployment of code, Demonstrable experience in scoped application development, Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the EST timezone (or some overlap with EST and IST)
What You'll Do.
and customize ServiceNow applications
Utilize Flow Designer and Workflow Editor for automation
Develop Scoped Applications and reusable components
Maintain system performance and query optimization
Build role-based access (ACLs)
Implement and enhance HR Case Management modules
Configure HR Profiles
Build HR Service Catalog items
Implement document generation and e-signature integrations
Configure and extend Agent Chat for HR service delivery
Design and implement Virtual Agent topics
Configure Advanced Work Assignment (AWA)
Personalize Employee Center / Service Portal
Develop custom portal widgets
Leverage Flow Designer to automate HR case lifecycle events
Transition legacy Workflows into Flow Designer
Integrate Flow Designer with IntegrationHub
Develop and maintain integrations between ServiceNow HRSD and external systems
Build IntegrationHub Spokes and actions
Implement REST/SOAP APIs
and File-based integrations
Ensure secure and compliant handling of PII data exchange
How You'll Work.
Team & Collaboration
Mentor team members proactively, cultivating a collaborative and growth-focused atmosphere; Offer guidance and support for their professional development and technical expertise; Lead various initiatives designed to improve service delivery and operational efficiency while working with stakeholders to identify requirements, suggest solutions, and facilitate implementation; Ability to work effectively in a cross-functional and multi-national team across multiple time zones; Proven ability to work independently and as part of a team; Ability to work effectively in cross-functional and multi-national teams
Communication Scope
Good communication skills, able to articulate challenges, blockers, and queries to stakeholders
Process & Methodology
Lead various initiatives, Facilitate implementation
Full Job Description
# **About the Role:** **Grade Level (for internal use):** 09 Responsibilities and Impact: * Design, configure, and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Policies, and Catalog UI Scripts. * Utilize Flow Designer and Workflow Editor for automation and process orchestration. * Develop Scoped Applications and reusable components that follow ServiceNow best practices. * Maintain system performance, query optimization, and efficient script execution. * Build role-based access (ACLs) for HR data privacy and security. * Implement and enhance HR Case Management, HR Knowledge, HR Lifecycle Events, and Employee Document Management. * Configure HR Profiles, HR Templates, and Case Forms to match HR processes (onboarding, offboarding, payroll, leave, benefits, etc.). * Build HR Service Catalog items with guided forms, approval flows, and fulfillment tasks. * Implement document generation and e-signature integrations (DocuSign, Adobe Sign). * Configure and extend Agent Chat for HR service delivery, enabling seamless live HR interactions. * Design and implement Virtual Agent topics for common HR inquiries, integrated with HR cases and knowledge articles. * Configure Advanced Work Assignment (AWA) for routing chat requests to the right HR agents based on skills, availability, and capacity. * Personalize Employee Center / Service Portal to support chat, case deflection, and HR self-service. * Develop custom portal widgets using AngularJS, HTML, CSS, and ServiceNow APIs to enhance user experience. * Leverage Flow Designer to automate HR case lifecycle events, document generation, and notifications. * Create subflows, reusable actions, and spokes for HR processes and integrations. * Transition legacy Workflows into Flow Designer where applicable. * Integrate Flow Designer with IntegrationHub for orchestrating end-to-end HR processes. * Develop and maintain real-time and batch integrations between ServiceNow HRSD and external HR syst
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