U. S. Bank
ServiceNowCMDBAnalyst
“ServiceNow CMDB Analyst at U. S. Bank. Skills: ServiceNow, CMDB, Service Mapping. Support day-to-day ServiceNow CMDB operations. Assist with Service Mapping activities”
What You'll Achieve.
Improve CMDB accuracy, completeness, and consistency; Support incident and change impact analysis; Ensure accurate CI classification and population; Track CMDB health and data quality metrics
Industry & Context.
problem-solving skills
This role requires working from a U. S. Bank location three (3) or more days per week.
What They're Looking For.
Must Have
2+ years of experience working with the ServiceNow platform, 2+ years of exposure to CMDB or configuration management concepts, Basic understanding of CSDM (Common Service Data Model), Exposure to Service Mapping or dependency mapping concepts, Experience supporting data quality, data cleanup, or operational support work, Ability to understand enterprise IT environments (applications, infrastructure, services), problem-solving skills and attention to detail, Good communication skills and ability to collaborate with cross-functional teams
Nice to Have
Experience with ServiceNow Discovery or Service Mapping modules, Exposure to CMDB data governance or data integrity practices, Basic understanding of ITIL concepts (incident, change, configuration management), Experience working in a large enterprise IT environment, Experience supporting CMDB cleanup, migration, or enhancement initiatives
What You'll Do.
Support day-to-day ServiceNow CMDB operations
Assist with Service Mapping activities
Perform data quality checks and cleanup activities
Help maintain and improve CI relationships
Support Discovery data validation
Partner with engineering
and application teams
Assist with CMDB governance processes
Contribute to basic reporting and dashboards
Participate in Agile team workflows
Support documentation
Continuously learn and build expertise
How You'll Work.
Team & Collaboration
Partner with engineering, infrastructure, and application teams; Collaborate with cross-functional teams
Communication Scope
Good communication skills
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