U. S. Bank
ServiceNowCMDBAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“ServiceNow CMDB Analyst at U. S. Bank. Skills: ServiceNow, CMDB, Service Mapping. Support day-to-day ServiceNow CMDB operations. Assist with Service Mapping activities”
What You'll Achieve.
Improve CMDB accuracy, completeness, and consistency; Support incident and change impact analysis; Ensure accurate CI classification and population; Track CMDB health and data quality metrics
Industry & Context.
problem-solving skills
This role requires working from a U. S. Bank location three (3) or more days per week.
What They're Looking For.
Must Have
2+ years of experience working with the ServiceNow platform, 2+ years of exposure to CMDB or configuration management concepts, Basic understanding of CSDM (Common Service Data Model), Exposure to Service Mapping or dependency mapping concepts, Experience supporting data quality, data cleanup, or operational support work, Ability to understand enterprise IT environments (applications, infrastructure, services), problem-solving skills and attention to detail, Good communication skills and ability to collaborate with cross-functional teams
Nice to Have
Experience with ServiceNow Discovery or Service Mapping modules, Exposure to CMDB data governance or data integrity practices, Basic understanding of ITIL concepts (incident, change, configuration management), Experience working in a large enterprise IT environment, Experience supporting CMDB cleanup, migration, or enhancement initiatives
What You'll Do.
Support day-to-day ServiceNow CMDB operations
Assist with Service Mapping activities
Perform data quality checks and cleanup activities
Help maintain and improve CI relationships
Support Discovery data validation
Partner with engineering
and application teams
Assist with CMDB governance processes
Contribute to basic reporting and dashboards
Participate in Agile team workflows
Support documentation
Continuously learn and build expertise
How You'll Work.
Team & Collaboration
Partner with engineering, infrastructure, and application teams; Collaborate with cross-functional teams
Communication Scope
Good communication skills
Full Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **_Job Description_** ## __This position is not eligible for visa sponsorship.__ **Location expectations:** This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is seeking a ServiceNow CMDB Analyst to support CMDB operations and service mapping efforts within a small, high-impact team in IT Asset Management & Data. This role is designed as a build-and-develop opportunity for candidates with foundational ServiceNow and CMDB experience who are looking to grow their expertise in a hands-on, operational environment. This position focuses on executing day-to-day CMDB and Service Mapping activities, improving data quality, and supporting ongoing platform enhancements, rather than owning strategy or architecture. ## **Responsibilities** * Support day-to-day ServiceNow CMDB operations, including configuration item (CI) updates, data validation, and relationship maintenance * Assist with Service Mapping activities, including validating service relationships and supporting mapping accuracy * Perform data quality checks and cleanup activities to improve CMDB accuracy, completeness, and consistency * Help maintain and improve CI relationships and service dependencies to support incident and change impact analysis * Support Discovery data validation and ensure accurate CI classification and population * Partner with engineering, infrastructure, and application teams to help validate CMDB data and resol
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