AHEAD
ESM Accelerate
ServiceNowBusinessProcessConsultant
“ServiceNow Business Process Consultant at AHEAD. Skills: ServiceNow, Software Asset Management, Licensing, Business Process Consulting. Manage and maintain software licensing positions. Analyze software entitlement, usage, and deployment data”
What You'll Achieve.
identify compliance risks and optimization opportunities; identify process inefficiencies and recommend improvements
Industry & Context.
analytical and problem-solving skills
What They're Looking For.
Must Have
3+ years of experience in Software Asset Management, software licensing, or related IT Asset Management functions, 2+ years of hands-on experience working with ServiceNow, preferably within SAM Pro, HAM Pro, CMDB, or ITAM modules, Experience managing software licensing for publishers such as Microsoft, Oracle, Adobe, IBM, and/or SaaS vendors, Understanding of software licensing models including subscription, user-based, device-based, cloud, and consumption licensing, Experience reviewing software contracts, licensing agreements, and maintenance terms, analytical and problem-solving skills, Experience gathering business requirements and supporting process improvement initiatives, communication and stakeholder management skills, Proficiency with Microsoft Excel and reporting tools
Nice to Have
Business Process Consulting (BPC) experience, including process discovery, workshop facilitation, or business process documentation, is highly desired, Experience supporting ServiceNow ITAM/SAM implementations, optimization initiatives, or software compliance audits and vendor true-ups is preferred, Knowledge of ITIL, IT Asset Management best practices, CMDB, asset lifecycle processes, and SaaS or cloud licensing models is a plus, Experience working in consulting or client-facing environments and familiarity with procurement and finance processes related to software licensing are nice to have
What You'll Do.
Manage and maintain software licensing positions
Analyze software entitlement
Support software audits
and vendor compliance
Review and interpret software contracts
Partner with procurement and vendor management teams
Maintain accurate software entitlement and contract repositories
Utilize ServiceNow SAM Pro for lifecycle activities
Support configuration and maintenance of ITAM and SAM processes
Collaborate with stakeholders to document business processes
Identify process inefficiencies and recommend improvements
and ITSM data quality
Participate in cross-functional initiatives
How You'll Work.
Team & Collaboration
Partner with procurement and vendor management teams; Collaborate with stakeholders to document business processes; Participate in cross-functional initiatives involving ITAM, SAM, procurement, finance, and operations teams
Communication Scope
communication and stakeholder management skills
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